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  1. Sebahat.hadzhi

    Question How can we publish our custom Plesk Extension in the official Extension Catalog?

    Hello, @OnurGuler . Thank you for your contribution. You can get in touch with our team at: [email protected]
  2. Sebahat.hadzhi

    Question How To Renew Let's Encrypt SSL On Sites Without Plesk Panel Access (SSH)

    Hello, @SalamBegum . You should be able to install SSL certificates with the the Certbot ACME client. More details: Getting Started It would probably be more effective to ask this question directly on the Let's Encrypt community since it's related to their service rather than Plesk itself.
  3. Sebahat.hadzhi

    Issue Sitejet with Plesk is giving PHP error on form submissions

    The Sitejet team confirmed that the warning message can be safely ignored and has no actual impact. What happens is that when a form is submitted, Sitejet checks for data submitted for each form field, when a checkbox isn't checked, no data is sent for the field at all so Sitejet is trying to...
  4. Sebahat.hadzhi

    Issue Sitejet with Plesk is giving PHP error on form submissions

    Hi, @WiseWill . I was able to replicate the behavior and I will consult with the Sitejet team for further clarification on what's causing this behavior. As far as I can see this is just a warning, so my assumption is that it can be safely ignored. I will follow-up with confirmation and more...
  5. Sebahat.hadzhi

    Question Allow mail managers to manage quarantined messages in Plesk Email Security

    Thank you for your patience up to this point. I have a confirmation from our team that in order to be able to manage quarantine emails a user is required to be admin. At this point, the feature is not available to regular users regardless of what permissions they are granted. What I can suggest...
  6. Sebahat.hadzhi

    Question Mailing Lists Feature for AlmaLinux 10

    @DotNM Thank you for the clarification. When Plesk initially introduced support for AlmaLinux 9, mailman was not officially supported by the OS vendor. However, EPEL9 provides the necessary packages now. We do have a registered task (PPP-67965), however, I cannot provide any ETA at this point.
  7. Sebahat.hadzhi

    Question Mailing Lists Feature for AlmaLinux 10

    Hi, @DotNM . Could you please confirm which repository you used for the installation of mailman? As far as I am aware, the package is not available in official repositories, which is why it's not supported in Plesk.
  8. Sebahat.hadzhi

    Question Couple adjustments for local sending, templates bouncing, and preventing local to spam

    Hi, @Bossman . There is no way to change the mailer-daemon address Plesk-wise. You can indeed try redirecting through Postfix, but I can't say if that won't break something: Forcing the from address when postfix relays over smtp I am afraid that, I am not a 100% sure about that. It's best...
  9. Sebahat.hadzhi

    Issue Cannot access Plesk server or websites after a period of time

    Hi, @AlwaysTroubleshooting . That sounds like a network configuration issue. My assumption on what might be happening is that when you run the repair utility Plesk detects the shared IP address exists in the database but is no longer present on the corresponding network interface, it identifies...
  10. Sebahat.hadzhi

    Question Allow mail managers to manage quarantined messages in Plesk Email Security

    There's no default "Mail Manager" role. You are likely using a custom role and I was unaware of the exact specifications of the same - hence, my question for further details. Nevertheless, I attempted to reproduce the issue you described by creating a new user and assigning to it a role with...
  11. Sebahat.hadzhi

    Question ERROR Plesk Exception Database

    Thank you for the confirmation. Another reason for the issue might be InnoDB corruption - could you please check what's been logged at /var/log/mariadb/mariadb.log?
  12. Sebahat.hadzhi

    Issue Cannot change PHP version of website

    @EgidijusS , could you please initiate Restart Detached PHP Processes in LiteSpeed according to this article: https://support.plesk.com/hc/en-us/articles/12376968938263-Changes-in-PHP-settings-are-not-applied-immediately-on-a-Plesk-server-with-LiteSpeed
  13. Sebahat.hadzhi

    Issue Plesk Email Security seems not to learn spam properly

    Thank you for checking. I am not sure what else could be causing the issue. I would suggest opening a ticket with Plesk support for further investigation directly on your server.
  14. Sebahat.hadzhi

    Question Allow mail managers to manage quarantined messages in Plesk Email Security

    Hi, @Ahmed . I will need to double-check that with our team, but I do have a few questions for you so I can better understand the situation: Are you using the email user or an independent user? What's the user role assigned to the user? It will be really helpful if you can provide me with...
  15. Sebahat.hadzhi

    Resolved Daily log rotation fails: "A table must have a primary key" on statisticsMeasurement, but plesk repair db finds no errors.

    @MCV , I am glad to hear you were able to sort out the issue and thank you for sharing the details about what it was.
  16. Sebahat.hadzhi

    Question ERROR Plesk Exception Database

    Hi, @PatriceA . The first thing I would recommend checking is whether there's available space left on the server. Through Plesk UI > Tools & Settings > Info and Statistics. Through the command line: df -h
  17. Sebahat.hadzhi

    Question MariaDB 11.8 "Upgrade Now"-Button

    I just consulted with our team and the expected delivery time is during Q1 of the upcoming year.
  18. Sebahat.hadzhi

    Question MariaDB 11.8 "Upgrade Now"-Button

    Hi, there. Upgrades through the UI tool are not yet supported. Our team is already working on introducing the ability to upgrade through the MariaDB tool, but I cannot provide an exact ETA right now. I will follow-up with more details as soon as possible.
  19. Sebahat.hadzhi

    Issue Cloudflare - Logs showing Cloudflare IPs, not client IP

    Hi, @hunterwolf . Could you please confirm which logs exactly are you referring to - domain logs or panel access logs? The IP addresses in the domain name logs should properly reflect the IP addresses after applying the changes in the article. However, that won't apply to panel access logs.
  20. Sebahat.hadzhi

    Resolved Mailbox storage usage displayed incorrectly in Plesk

    Hi, @lukas-degan . The behavior was not recognized as a bug. In most cases it appears due to corruption in the aforementioned file. Did you try to run the repair utility specifically for the email account(s) the issue appears for, please: plesk repair mail [email protected]
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