• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. H

    Question Access log off for nginx logs

    Hi, I was debugging nginx requests and noticed, that I don't see any access logs from nginx in the domain log folder. After searching for the issue I found out, that the nginx config files, generated by plesk, have access_log off; set in the config? Is this really useful? Is there a way to...
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    Question Upgrade CentOS 7.9 to Alma Linux python errors

    I try to upgrade a plesk server running on CentOS 7.9 to Alma Linux with leapp. But the upgrade breaks each time with the following error. Maybe someone could help me to get rid of this python errors or can explain what is going wrong here? Error: Transaction test error: file...
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    Issue Unable to start apache

    Hi, for some reason I couldn't start apache anymore. I am working on CentOS 7.9 with Plesk Obsidian 18.0.43 and the setup with the nginx as reverse proxy. Nginx is started and running an listening on ports 80 and 443. Apache could not be startet, here are some outputs from the error log. [Mon...
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    Resolved Whitelist email address ends up in spam folder

    I have an entry on my plesk whitelist spam configuration like *@mywhitelistdomain.com. Here are headers from a current mail that ends up in the spam folder, but shouldn't not be there. What is going wrong? X-Spam-Checker-Version: SpamAssassin 3.4.4 (2020-01-24) on myhost X-Spam-Level...
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    Resolved Remote Backup failed since update to 18.0.37

    Hi, yesterday I made the update on two plesk servers to version 18.0.37. Since this update remote backups to an ftp(s) server are not working anymore. The following message is shown on both servers: Unable to create the remote backup: Transport error: Unable to create the directory...
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    Question Sysconfig Spamassassin

    Hi, we installed spamassassin version 3.4.4 instead of 3.4.0 on a CentOS 7 machine. All is working fine until we make changes in the plesk admin panel. If we change settings from the spam configuration, plesk is modifying the script /etc/sysconfig/spamassassin and add the --daemonize parameter...
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    Question Word Press Smart Update

    Hi, I have bought the Smart Update Extension for WP Sites. I can update the sites manually, but shouldn't this be done automatically? I have checked the auto-update (see screen attached), but not working. How often should this run? Each week, each day, ...? Could someone clarify the working of...
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    Resolved Plesk Transfer to new server

    Hi, I moved all accounts from one plesk server to a new one. The old server was working as primary domain controller. The setup of the domain with the defined nameserver looks like (abstract): ns1.domain.com. A IP ns2.domain.com. A IP domain.com. NS ns1.domain.com domain.com. NS ns2.domain.com...
  9. H

    Error in Plesk phpmyadmin

    Hi, phpmyadmin that is shipped with plesk is showing the following error lines: mysqli_real_connect(): (HY000/1045): Access denied for user 'pma_CtSAyveCoLOd'@'localhost' (using password: YES) If I look in the mysql user table I can't find the user "pma_CtSAyveCoLOd", but I can find the user...
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    Resolved Migration Problem Database User

    Hi, I get this error message and can not solve the problem. I also tried this article, also not helping (Migration fails: Unable to add database user: The user root already exists). Unable to create database user 'plesk_78_1' in subscription 'mydomain.com': Command execution failed on the...
  11. H

    Resolved Spam Score Update of all subscriptions

    Hi, is it possible to update the spam score points of all subscriptions to a new value at once? Thank you.
  12. H

    Resolved Enable dovecot mail_log plugin

    Hi, I am trying to active the dovecot mail_log plugin in an plesk Onyx environment. It is not working - here is a shorten output of the doveconf -n of my system - all should be fine - what I am missing or doing wrong? mail_plugins = " quota mail_log notify" plugin { mail_log_events = delete...
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    Resolved URIBL Blocked - own caching nameserver

    Hi, I try to setup a local caching nameserver on CentOS 7 with unbound. What I did so far: - installed / configured unbound - changed resolv.conf to point to my local nameserver ip - changed spamassassin local.conf with dns_available yes After that I did some tests: dig google.com ;; Query...
  14. H

    Issue Plesk Master and Slave DNS

    Hi, I am trying to setup a master and slave DNS with two plesk servers. Both running Plesk Onyx 17.8.11 on a CentOS 7.6 Server. What I have done already. Setup Bind on Both Servers Open TCP 953 on both servers, restricted to each server Added each server "via versa" in the DNS Template as ACL...
  15. H

    Issue Mail forwarding loop - don't understand why

    Hi, I have a problem with a mailbox that respond with mail forwarding loop like this: postfix/pipe[14005]: A91FE647CD: to=<[email protected]>, relay=plesk_virtual, delay=0.28, delays=0.27/0/0/0.01, dsn=5.4.6, status=bounced (mail forwarding loop for [email protected]) The setup in plesk...
  16. H

    Resolved Blocking Massive Connections / Attacks

    Hi, I have some attacks from different IP Addresses like this: postfix/smtpd[23192]: warning: ns502589.ip-192-99-8.net[192.99.8.171]: SASL LOGIN authentication failed: authentication failure postfix/smtpd[23192]: lost connection after AUTH from ns502589.ip-192-99-8.net[192.99.8.171]...
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    Issue Mail delivery fails with status deferred

    Hi, I have moved a Plesk Mail Server with Plesk Migrator to a new hardware. Everything fine, except for two domains. Here I have problems that mails are left in the mailqueue with following error: Oct 26 18:15:08 postfix-local[11299]: System error .qmail: No such file or directory Oct 26...
  18. H

    Resolved Nginx not starting after reboot

    Hi, I have a problem that nginx is not starting on reboot. I can manually start it after, but if I am out of the office and my provider is starting the server I can maybe not handle it all time. systemd[1]: Starting Startup script for nginx service... nginx[2642]: nginx: the configuration file...
  19. H

    Resolved MSmtp Relay to many recipients

    Hi, I have a problem with sending more than 50 mails over a second plesk server which is used as MSmtp Relay on the other plesk server. After 50 emails the following message is generated: Apr 17 10:45:54 merkur msmtp: host=mailserver.host tls=off auth=on [email protected]...
  20. H

    Resolved Redirect Alias Domain to https

    Hi, if I make an alias domain for an https domain - the first redirect is done to the https of the alias? It should be a direct redirect to the main Domain? Example - my primary domain ist www.mydomain.com Alias: www.myalias.com is redirected first to https://www.myalias.com instead of...
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