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How can I find the reason for this error: "[email protected]": SMTP error from remote server after DATA command: host: mx0.domain.com 4.7.1 Service unavailable - try again later Someone wanted to send us a mail and got this error message. Which logfile do I have to examine...

So you must delete each useless backup manually?

Have you solved your problem? I have the same and cannot find a solution. Thanks for answering!

Solution: I updated the latest update, reboot and the last backup has started and finished.

I feel better that we are not alone :) What OS do you use? What was your last update on plesk? We use Ubuntu 10.04 server LTS. I think the update was 1 day before the error appears. I am running an update right now.

thanks for this article. I will try this. But do you think this is the problem? The first domain down event was on saturday. the last daily backup was on friday and doesn't work since saturday. I guess the sql error appears the first time yesterday. Maybe there is another problem?

here is a part of the logfile: i try to translate the first errors for you: The domain cannot be activated: Either the domain owner or his subscription is disabled. Well on saturday only one domain was deactivated and i couldn't activate it. I looked at the domain settings and the domain...

hello, since last saturday all backups don't run. 0% progress. when i click onto the task, it shows me "error: unknown object type". i tried to run a manually task, but this task doesn't start as well. after a reboot, i can delete the tasks. what do i have to do now? Plesk 11.0.9 on...

yes, i mean the password for the ftp connection. i cannot use "/#\$%" or something like that. the security policy is set to the second safest, i translate it with "secure".

Hello Igor, i went crazy but i have solved the problem. Plesk Panel doesn't accept secure passwords. The password "secure\!/%#123" doesn't work, but "unsecure123" works. I haven't received a error now. The last backup is 2 hours ago. Is this for real?

log-file: USER plesk: Login successful. FTP session opened. FTP session closed. no errors. i set this log to debug mode, we will see.

Now i have checked it, if the rotation causes the error. I created a new ftp account. There was no file. But the error still exists. How can i check that the ftp server works fine and plesk can work with it? i only use filezilla with the same account to check it: i can create files...

Igor, is it possible, that the error is because of the file rotation? Every backup i start manually works fine without any errors.

i started the backup to ftp manually and it works fine. i guess the ftp must work correctly...

yes, i am sure. plesk write the backup file, i guess it could be as huge as the file on local storage. free disc space > 500 gb each backup file is only about 4 gb

thanks for your help. i changed the max execution time from 600 to 3600. on proftpd i set for testing each time setting to x10, like 600 seconds to 6000 seconds. restarted the server the error is the same

P_heck thanks for you link, but at this thread it isn't worked out. I have the problem as well. The ftp server runs fine, plesk runs the backup, stores the file with the same size on the ftp server, but sends me an error: I think there a some more users with the same problem. Is there...

who made this problem? sorry, but who creates this file? i guess plesk does. so plesk has to fix it! i don't have the problem anymore, because we installed plesk on ubuntu, but plesk on debian had this problem and we spent a lot of time to solve that problem.

Thanks for answering so fast. I asked everybody here to restore our backup, so I did now. All subdomains are active. But what will I have to do if that subdomains are inactive next time?

Big problems with inactive subdomain BS: Linux 2.6.32-37-server Panel: Parallels Plesk Panel v10.4.4_build1013111102.18 os_Ubuntu 10.04 Today some subdomains are inactive without changing anything. Yesterday everything was working fine. I tried to solve that problem without success. So...