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i'm try it's and show this error> Unknown error occured in backend., whats the Vendor?

I go to this address myip:8447 image with name> plesk.png and go to this tab >"Updates source and installation settings" i dont know whats the problem image with name > plesk2.png

Parallels Installer 3.16.21 (built on Jun 6 2014 12:57:13 svn rev. 333051) started at (timezone Iran Standard Time) Fri Dec 04 09:51:24 2015 Command line arguments: C:\Program Files (x86)\Parallels\Plesk\/admin/bin/ai.exe --service-mode --enable-xml-output --ssl-cert C:\Program Files...

[2015-12-04 11:19:21.600729] SourceUrl: original source url is http://autoinstall-win.pp.parallels.com/ [2015-12-04 11:19:21.600729] SourceUrl: fixed url is http://autoinstall-win.pp.parallels.com/ [2015-12-04 11:19:21.600729] Try to find rcfile... [2015-12-04 11:19:21.600729] Autoinstaller...

im take a screenshot

thanks for your reply im take a screenshot from firewall

my Add/Remove Componentsis disabled i take a screenshot

show this error: Unknown error occured in backend.

yes, i'm attached my php.ini config could you check all my config? thank you very much

Hello i wanna Transfer all my data from other plesk server to my plesk server how i can install this componet for plesk 12.0.18 (windows)?

thanks for your reply im take a screen shot

Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Windows\system32>taskkill /F /IM ai.exe ERROR: The process "ai.exe" not found. C:\Windows\system32>taskkill /F /IM ai.exe ERROR: The process "ai.exe" not found. C:\Windows\system32>

thanks for your reply but I could not find any proccess with this name>>autoinstaller jut i could find Parallels product installer,when i kill it's , i could not open this page>https://87.0.0.0:8447/preferences.html

thanks for your reply kill which processes?

thanks for your help im windows server so how i can use Putty?

not solved this problem :(

thanks for your reply can are you more explain?what i do?

hello i wanna update my plesk Version with Updates and Upgrades, but show me this error>>> This field was locked by vendor. Enable it by removing 'SOURCE' option from Parallels Installer configuration file. how i can solved this problem thanks

please help me

yes,now i'm change to wait_timeout = 21222473234483