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We`ve confirmed a bug PMT-4746. The problem appears on mysql server(source) with version >= 5.7 (the 'Password' column of the mysql.user system table was removed in MySQL 5.7.6) Thank you for your assistance!

Hello! Is there any messages related to database users in migration log? What were the status of migration?

Thank you for your reply! It looks like ext.plesk.com is not available from your server. Please, open access to it.

Hello! Could you please provide us the content of panel.log?

Hello! It is doesn`t matter what method will you use, migrator will update only affected users(the list of the affected users are listed in Pre-migration checks).

Hello! There is only one way now - remove session directory from /usr/local/psa/var/modules/site-import/sessions/

Hello! Thank you for your so detailed and clear feedback! This is known problem(PMT-4530), fix will be included into nearest update of Panel Migrator.

Hello! The issue with TLS(PMT-4528) that you`ve mentioned was fixed in latest update of Plesk Migrator (2.17.1).

Hello! We`ve just publish Plesk Migrator 2.14 which contains fix for this issue.

Hi all, Plesk Migrator 2.14 has been released just now! What`s new: [+] Added the ability to connect to the source server via SSH and to use rsync for importing files. Increased data transfer speed during website migration. Added the ability to generate the configuration file for command line...

Hello! What is your source version? Is your source was upgraded, from what versions?

Hello! We`ve reproduced your situation in our environment and created task to fix this problem in future releases(internal ID is PMT-4103). Thank you for the provided information!

Marked as resolved because problem described above was solved by removing "old" System Users which doesn't belong to any Domain or Subscription anymore.

I need plesk.backup.source.raw.hosting-desctription.json from listing you`ve provided :)

As I see from log you`ve attached, there is some problem symbol in one of json files gathered and used by migrator. In migration session there should be file called *hosting-description.json, could you please provide it (better in private conversation)?

Debug log could be found at /usr/local/psa/var/modules/panel-migrator/sessions/<session_id>/debug.log on Linux and at <PLESK_DATA_DIRECTORY>\var\modules\panel-migrator\sessions\<session_id>\debug.log on Windows. To find the location of <PLESK_DATA_DIRECTORY> on your server, run the following...

Plesk Migrator 2.12 What`s new: [+] Now you can run pre-migration checks in the advanced migration mode. Successfully passing all checks automatically starts a migration. Performance of scanning source server contents before importing sites has been drastically improved. [-] When preparing...

Hello! Could you please provide us full trace from debug.log? And what version of migrator did you use? Is this problem actual for version 2.12 released on previous week?

In general, migrator excludes the following directories under vhost: /logs, /conf, /statistics, /bin, /dev, /lib, /lib64, /usr, /libexec, /etc, /tmp, /var If there is a symbolic link in vhost to the folder/file outside vhost it will be ignored.

Hi all, Next version of Plesk Migrator(2.11) has been released just now! Changes: [+] Plesk Migrator now supports importing websites with Joomla, Drupal, and Prestashop installed (with certain limitations, to learn more, read Migration Guide for details). [+] Users can now view the migration...