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Hmmm Okay, lets see... thanks.

Actually i am working for some client, he has given me credentials to access plesk panel which he says are of an administrator and he doesn't have any other as well. and those credentials don't work with ssh either... don't understand how this can be fixed.

Thanks for response, yes everything is back and running now. How can i get a root access to connect via ssh. Are same credentials going to work for ssh which i use to login into plesk panel?

Any one can help?

any help?

Please check this screen shot http://screencast.com/t/jLgOnmmF

Yes i can login to plesk panel now, but all the subscriptions have a small lock icon.... can that be a reason?

Any body for help?

OK, I managed to login to server and remove backups to free some space, now I can access plesk panel, but sites are still down. Getting this error on browsers "Unable to connect", how can i resolve this? any help on this?

Is there any way to remove those backups?

Yes i checked, but now i am not even able to login to server. gives me this error 500 - Internal Server Error My sites are down. please help

And now getting 500 Internal Server Error!!

Hi, i just tried to create backup using remote ftp repository, the backup started without any problems and was progressed to 60%-70% but now i get this error when try to login my plesk panel ERROR: Zend_Db_Statement_Exception SQLSTATE[HY000]: General error: 126 Incorrect key file for table...

Thanks again for your quick response. I tried to connect with SSH, given the same IP, username and then password. But its goes on saying "Access denied". Do i need to do some changes from plesk panel before actually trying to connect via SSH?

Okay, I am going for manual update... looking into that guide you sent above, there are linux commands to run a pre upgrade check script. can you please guide me where i can run cmd on plesk panel? or i will have to connect via SSH?

Would there be any problems/issues with my plesk panel if i upgrade to 11.0.9 version straight away from GUI and not via manual update? proceeding with continue button?

Hi IgorG, Thanks for your response. Actually that's the only (11.0.9) version listed on my plesk panel to be upgraded to. Can you please guide me how can i upgrade to the most latest version? I can see only 11.0.9 in that dropdown box.

Hi, I want to upgrade my plesk panel from 10.4.4 to 11.0.9, while upgrading when i select the latest version from dropdown and click the continue button, I get the following Warning message: Please tell me continuing with such warning is safe or not? Also please guide me in fixing this...