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Search results

  1. Martin Dias

    Question How to move domain and all related parts to different user after license downgrade?

    Check the domain if the DNS works fine and if you still can do changes. Also check /var/log/plesk/panel.log to see if there are more details about the error.
  2. Martin Dias

    Question Plesk Login for Customers over Subdomain with Certificate.

    One way to achieve this, at least in Obsidian (did not test it in onyx) is this way: Add a subdomain under each customer. I will use here plesk.customer.com as example. Go to plesk.customer.com > Dashboard > PHP Uncheck the PHP Support option Press OK Go to Domains > plesk.customer.com >...
  3. Martin Dias

    Question How to move domain and all related parts to different user after license downgrade?

    You can move it to the admin with: plesk bin subscription --change-owner "example.com" -owner admin Or you can move it to one of your admin subscriptions: plesk bin subscription --merge source-example.com -webspace-name target-example.com
  4. Martin Dias

    Issue Can't upgrade MariaDB

    At the moment, the automatic tool does not yet support automatic fix of the increments being broken in tables. Since some warnings and error can cause big issues if ignored, the tool will not proceed. It might be added in future depending on demand. No ETA or guarantee for such as of this moment.
  5. Martin Dias

    Issue websites not reachable since 2-3 days

    Check and provide us: service nginx status service apache2 status
  6. Martin Dias

    Issue Can't upgrade MariaDB

    In such cases, we do recommend for now to do the manual upgrade: https://support.plesk.com/hc/en-us/articles/12388091703703-How-to-upgrade-MySQL-5-5-to-5-6-5-7-or-MariaDB-5-5-to-10-x-on-Linux
  7. Martin Dias

    Question Inefficient PLESK Partition Setup on CloudLinux - Root vs Home

    Plesk by default does not use /home and also does not set up partitions, that is on OS side when you install it. You can for example change the location for the sites data, mail, etc. manually...
  8. Martin Dias

    Issue migration of site failing - DB issue

    I would suggest contacting our support team, to help you further To sign in to support, please go to Plesk If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative...
  9. Martin Dias

    Issue migration of site failing - DB issue

    any errors when you did try to start it with that variables?
  10. Martin Dias

    Question SSH user can see other subdomain directories even with chrooted shell?

    Yes it is expected as you chroot is given to the system user of the subscription so in short all files under that subscription. If you want the access separated you would need to add the subdomains as a new subscription.
  11. Martin Dias

    Issue migration of site failing - DB issue

    https://support.plesk.com/hc/en-us/articles/19143886456855 try if this helps you
  12. Martin Dias

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Check over SSH the following commands: # service mariadb status # df -h # df -i And provide us the output. Also, what did you try to do already?
  13. Martin Dias

    Question How to run typebot using docker on plesk ?

    from what I can find on their discord, and some online posts It should be something like: DATABASE_URL=postgresql://USER:PASSWORD@localhost:5432/DB_NAME
  14. Martin Dias

    Issue Problems Issuing a Let's Encrypt Certificate

    Can you open the URL manually? Is both the IPv4 (A record) and IPv6 (AAAA record) reachable? Both in and out traffic.
  15. Martin Dias

    Issue Let's Encrypt/SSL It! empty domain name error

    https://support.plesk.com/hc/en-us/articles/12377219340311-Daily-notifications-Missed-domain-names-failed-to-pass-validation maybe this helps
  16. Martin Dias

    Resolved Failed to start network scripts

    This is more an issue for AlmaLinux forums, as network configuration is not directly managed by Plesk. https://forums.almalinux.org/ I would suspect that you need to do something similar to How To Disable NetworkManager In AlmaLinux 8 but in opposite, Install or enable NetworkManager, and then...
  17. Martin Dias

    Resolved Why there is suddenly a form that requites Linux root user auth before updating Plesk?

    Mostly an issue either with cookies or the page being open in a new browser session
  18. Martin Dias

    Issue Emails to aliases don't forward

    How do you have it setup? Any errors in /var/log/maillog?
  19. Martin Dias

    Issue Troubleshooting Email Delivery Issues in Plesk Obsidian on Ubuntu 22.04

    Does it go to spam? Does it work to other providers? you can also use this to test: Newsletters spam test by mail-tester.com
  20. Martin Dias

    Issue Troubleshooting Email Delivery Issues in Plesk Obsidian on Ubuntu 22.04

    https://www.strato.de/faq/server/wie-stelle-ich-die-netzwerk-firewall-bei-meinem-windows-root-server-ein/ check this or ask strato support if there is some firewall blocking port 25, etc
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