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  1. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    Your welcome. We make extensive use of both those functions on multiple servers, hundreds of sites we take care of. Sid
  2. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    Yes, though when in development mode on CF everything is bypassed just flows thru. Still got the error there as well.
  3. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    Thanks for the help Our plesk came thru the hosting company with the server. We don't have a direct license, (it shows in their system as a 'reseller' account) which is only an issue when making support requests to Plesk. They won't accept them! Which is irritating but only problematic in this...
  4. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    Yes we figured that out. Only got the cloudflare error twice. Fixed that by clearing the edge cache. the 500 errors started 2 days later. Got those errors 58 times. Over 2 days. They have nothing to do with Cloudflare. WE got the error even after going to development mode and completely...
  5. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    No we did not extend values for fastcgi beyond normal. Not sure if tech made any adjustments to FPM but I don't believe so. With only 2 dozen small WP sites on a server like this - 128G of RAM, all drives are SSD, etc. - just shouldn't be seeing timeouts. sid
  6. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    We use Active list when in the "Websites & Domains" section of Plesk panel. The WordPress Tools admin interface looks more like the Dynamic. It is when using the Active list page that we get the error most often - usually I can go to "WordPress Tools" and retry clone there, and it works. Thanks...
  7. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    ALL sites on the server use FPM so it's not a FastCGI issue. And Apache is running in Event mode. The sites themselves are having NO issues of any kind. This is only happening when cloning. Thanks for your help! Sid
  8. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    One Other thing - I get the error a LOT less frequently if I use the "clone" from the Toolkit dashboard for the site, instead of the "clone" button on the "Websites & Domains" part of the Plesk panel, EVEN THOUGH it is supposed to do the same thing! The websites&domains actually runs the same...
  9. daedparrotsoftware

    Getting Error: Request to backend API failed with error: Request failed with status code 500

    Have latest Plesk Obsidian running Centos 7.x on a DEDICATED (our) server (Dual Xeons, 32 cores, 128G RAM, PHP 7.4.x) Have several dozen WP installations. The sites are ALL working fine. No errors nothing of note in system logs BUT Periodically/sporadically, for no apparent reason, when I try...
  10. daedparrotsoftware

    Operational Issues with WordPress Toolkit WP site UPDATE functions on Multiple Servers

    Yes. Since our Plesk, on all servers, comes as part of the hosting (they call it 'reseller' licenses) including our dedicated box, they won't do ANY support - not even a bug report - they sent us to the forum. I did file a bug report here. A couple of other people also reported same/similar...
  11. daedparrotsoftware

    Operational Issues with WordPress Toolkit WP site UPDATE functions on Multiple Servers

    I'm having operational problems with WordPress Toolkit UPDATE functions. Does not matter how many times I try to run an UPDATE scan in WordPress toolkit there is usually 2 problems: 1) it never finds all the updates on all sites (if I login to sites they DO have updates needed) [this...
  12. daedparrotsoftware

    Forwarded to devs Random Operational Errors With WordPress Toolkit on multiple Servers/server hosts and on our dedicated server

    Username: daedparrotsoftware TITLE Random Operational Errors With WordPress Toolkit on multiple Servers/server hosts and on our dedicated server PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian Web PRO Edition version 18.0.36 on a DEDICATED server WordPress Toolkit...
  13. daedparrotsoftware

    Issue Diagnose&Repair Utility (UI) CAUSED Errors in "File System" check, after Used To Repair "Web&FTP" Warning - users got removed!

    Plesk support would not accept this report because our license was purchased through a "third-party" (our hosting provider). We have: ‪CentOS Linux 7.8.2003 (Core)‬ Product: Plesk Obsidian 18.0.27 Running on our...
  14. daedparrotsoftware

    Issue Can't Select PHP 7.4 on Obsidian 18.0.21?

    we have: OS: ‪CentOS Linux 7.7.1908 (Core)‬ Product: Plesk Obsidian 18.0.21 , last updated at Nov 26, 2019 07:02 AM Checked at Dec 26, 2019 03:21 AM. Which I thought included php 7.4 - log shows 7.4 being updated, but the "Install or Upgrade Plesk" apge does NOT list php 7.4 as an option we...
  15. daedparrotsoftware

    Question Lets Encrypt and Plesk Onyx Errors with Cloudflare DNS

    Also not sure what Plesk SSL It! extension is, as we don't have anything like that installed. Sid
  16. daedparrotsoftware

    Question Lets Encrypt and Plesk Onyx Errors with Cloudflare DNS

    Thanks for the link. :) The DNS part does not apply to our situation - we get no DNS error in the email from Plesk. However, we DO see the "Skip wildcard certificate renewal for the domain '*example*'. TXT record could not be created automatically." part, and our error DOES seem to be trying...
  17. daedparrotsoftware

    Question Lets Encrypt and Plesk Onyx Errors with Cloudflare DNS

    We have an OVH dedicated server using Cloudflare as our DNS (NOT Plesk) Running CentOS Linux 7.7.1908 (Core)‬, Plesk Obsidian 18.0.20 Update #2 , last updated at Nov 8, 2019 04:17 PM All sites are running WordPress, latest php, etc. All our domains are on dedicated IPs running full SSL...
  18. daedparrotsoftware

    Question If we Upgrade from 12.5 to Onyx How to setup firewall with Cloudflare

    We currently have a dedicated Centos 7.5 server running Plesk Parallels 12.5 and hosting a few wordpress sites. We also have the server behind the CloudFlare CDN & Cloudflare DNS and Firewall. This has worked great for controlling malicious traffic, but we still had some attacks coming straight...
  19. daedparrotsoftware

    Question Plesk 17.8 Firewall and default input chain rules

    We have the same question/issue. I am surprised this has not been answered in 3 months?
  20. daedparrotsoftware

    Issue Unable to copy files via File Manager Plesk: Unable to copy... filemng failed: filemng:

    Also, Plesk support refuses to address/even look at the problem, as we got Plesk 12.5 from our server people OVH. OVH says they only sell Plesk, they do not "know" Plesk, so we should ask Plesk. So both companies are just saying "ask the other guys" and passing the buck back and forth. Making me...
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