• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

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    Question Accidentally upgraded to MariaDB 10.4

    I'm looking for a manual way to do it. So far my idea is to dump the databases then force install 10.3, then refresh the DBs. I don't know if it'll work though.
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    Question Accidentally upgraded to MariaDB 10.4

    Hello. I'm using Plesk Obsidian on Debian 9. I accidentally upgraded to MariaDB 10.4, so my databases got upgraded/etc. Can anyone help me to correct this (downgrade to 10.3) while preserving my databases? Most things are working fine, only thing I noticed is backups are not correctly backing up...
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    Resolved Custom error document - 414 - doesn't work

    Thanks a lot. I will just wait for a fix since it's a rare occurence.
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    Question Web stats disabled by still saving non-anonymized data

    OK, after a few days these webstats are working fine. One other question though: Are mail logs supposed to be anonymized? Or is there a switch to turn on mail log anonymizing? So far my mail logs are not being anonymized (although I am the only person with email on the server, so I don't feel...
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    Resolved Custom error document - 414 - doesn't work

    Hello. I haven't edited any config files directly, I just ticked the checkbox under Hosting Settings (if you can tell me which config file I can check it.) I've tested a few other error codes and they work as expected. I'm not sure how to trigger all of them, but the only one that I tested that...
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    Question Web stats disabled by still saving non-anonymized data

    The webstat files are what I'm more interested in here. Everything else gets anonymized nightly. I've found two log directories: /var/www/vhosts/system/<domain>/logs /var/www/vhosts/<domain>/logs Not sure why there are two as they seem similar (I only have 1 domain and 1 domain forwarding to...
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    Resolved Custom error document - 414 - doesn't work

    I've set up custom error documents, and am testing a few. They mostly work but for 414 - Request URI too long uses the default Apache document. I've tested this by going to <mydomain>/<1 million letters> using Chrome (some other browsers don't allow that many characters.)
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    Question Web stats disabled by still saving non-anonymized data

    Hello. I have enabled IP anonymizing and uninstalled awstats/webalizer. I am still seeing non-anonymized IP under /var/www/vhosts/<domain>/logs/access_ssl_log.webstat. Since webstats are disabled/not installed, I wonder why this data is being saved here and how to turn it off? The other logs...
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    Resolved DS Records (DNSSEC)

    My registrar doesn't have a way to set DS records in the parent zone - but I emailed them about it and they did it manually. Now everything works.
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    Resolved DS Records (DNSSEC)

    I’ve done most of that yes. The last step, “Updating the DS Records in the Parent Zone” is where I’m lost. What exactly is the parent zone if my domain is example.ca? My DNS records are managed by Plesk. My registrar allows setting the same records but won’t that override my Plesk settings...
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    Resolved DS Records (DNSSEC)

    I'm confused about where I'm supposed to add the DS records for DNSSEC. I added them in plesk under DNS settings, but the DNSSEC analyser at DNSSEC Analyzer still says they don't exist (I waited a week.) I have removed them now but I'm not sure where to put them. Thanks.
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    Resolved Update webstats more frequently

    I've found that webstats are updated through the 50plesk-daily cronjob, but is there a way to update them hourly instead? My server is plenty powerful enough. Or is there a way to manually update them?
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