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  1. jwright73

    I can't change a password for the admin dashboard

    Have you a WordPress admin URL hider plugin, that will break this from working. You will need to disable plugins like easyhidelogin or other similar plugins to allow that to work.
  2. jwright73

    Question Security hardening and backups

    Yes it will, the hardening is usually better done after the sites completed and requires little or no editing, the restrictions put on certain directories will indeed break Duplicator or any other similar backup/cloning tool. I'd disable them while you use Duplicator then re-enable them after.
  3. jwright73

    Question Configure a domain without being abel to change plesk credentials

    I'm not sure if that's possible, however someone else may want to pipe in and check in on that maybe ?
  4. jwright73

    Issue Domain with A record pointing to plesk IP is showing the IP-adress in browser search bar

    Have you added the domain to Plesk using this method first ? https://support.plesk.com/hc/en-us/articles/115002615354-How-to-create-a-domain-subdomain-alias-using-different-methods-in-Plesk
  5. jwright73

    Issue Ip reputation - proxy detection

    This is most likely not something you can fix on the server, I see the IP address has an rDNS set, however your issued IP has been listed on 8 Blacklists, most worryingly UCEProtect: https://multirbl.valli.org/lookup/51.68.225.51.html You would need to have a chat to OVH to see if they will...
  6. jwright73

    Issue SMTP issue

    I'd check with Contabo if one of their IP ranges that your on is being flooded with SMTP requests and they maybe have their mitigation turned on as this sounds like their DDOS protection and it runs on CIDR, if your IP range is on that CIDR then your SMTP traffic will be affected too. You may...
  7. jwright73

    Question Migration Lets Encrypt to SSL it: Securing panel

    You can use the Built in LE Certificate manager for the FQDN: https://support.plesk.com/hc/en-us/articles/213954265-How-to-secure-a-Plesk-hostname-on-port-8443-with-an-SSL-certificate-Let-s-Encrypt-other-certificate-authorities- That will be much simpler and will autogenerate the new SSL when...
  8. jwright73

    Question Need advice on best PHP/Apache settings for best performance

    PHP-FPM served by NGNIX is usually a good option but if you're having the VPS OOM (Out of Memory) Have you installed something like atop, then checked the atop logs before the server dies. You may find one of the sites is getting hit quite hard with requests and Apache/NGINX is getting...
  9. jwright73

    Issue Problem open port

    Go to Tools and Settings > Firewall and click Enable Firewall Rules Management Then in the list of rules you can set post to open for outbound there. This will tell you where to find that setting...
  10. jwright73

    Issue can't email gmail accounts

    Unfortunately it looks like your IP CIDR range has been listed by UCEProtect as are a lot of Contabo's IP ranges. UCEPROTECT®-Network - Spam Database Query - Pit in your servers IP it's listed in their Level 3 listing due to Contabo's IP ranges spamming on other IP ranges. Your IP is also...
  11. jwright73

    Issue Unable to login from WHMCS Client area automatically to Plesk Panel

    I've had a good few customers (I've also checked some random ones myself that I run for friends, that after the latest update, when you click on LOGIN TO CONTROL PANEL in WHMCS, the page is redirected to the Plesk Login page, not to an automated login to their customer plesk page where they...
  12. jwright73

    Question Lets Encrypt / SSL it

    Try and enable logging and monitor the logs in case theres an issue: https://support.plesk.com/hc/en-us/articles/115003730934-How-to-Enable-Let-s-Encrypt-extension-debug-logging
  13. jwright73

    Issue Issue Sending Emails with Dovecot - Port 587 or 467?

    Usual SMTP ports are 587 for TLS and 465 for SSL, not 467 for SSL. Hope that helps.
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