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  1. J

    Issue Creating a new fail2ban jail restarts the service

    Hi, when creating a new fail2ban jail in fail2ban (v1.1.0) through the Plesk UI (v18.0.70#1), the fail2ban service is restarted, clearing the banned IPs and forcing to restore all the previous bans. This causes a spike in CPU usage until all the IPs are banned again. Is that the desired...
  2. J

    Issue Unusual spike in POP3/IMAP traffic for a subscription

    Hi, something strange is happening in one of the subscriptions I manage in Plesk. Usually the subscription is about 4-5GB in POP/IMAP traffic per month. Last month it skyrocketed to more than 1TB and for December it's already at 7GB in just a day and a half. I checked the emails sent and...
  3. J

    Resolved Plesk auto-update timeframe?

    Hi, today Plesk updated itself on my server from 18.0.62.2 to 18.0.63.4 at 12:20PM. This is a production server and although the update had no errors I don't think it should be done at a peak hour like that. Is there a way to limit the timeframe when plesk runs the autoupdate? Thanks in advance.
  4. J

    Question New bad bot fail2ban filter: will overwrite customization?

    Hi, over the years I've been adding manually to the apache-badbots fail2ban filter specific entries for my server. Will these be lost if I update Plesk to version 18.0.63? Per the changelog (https://docs.plesk.com/release-notes/obsidian/change-log/?18063-mu3#plesk-18063):
  5. J

    Question Change default Mysql/Mariadb port - backup issue

    Product version: Plesk Obsidian 18.0.61.5 OS version: Debian 12.5 x86_64 mariadb Ver 15.1 Distrib 10.11.6-MariaDB Hi, I needed remote access to a subscription database, I follow a couple of docs and everything worked fine. Now I figured to change the default Mariadb port (my first time doing...
  6. J

    Resolved Can't login at Plesk admin panel (Plesk Onyx 17.0.17)

    Product version: Plesk Onyx 17.0.17 Update #63 OS version: Ubuntu 12.04 Hi, I have a very old server, and since this morning I can't log in to the admin panel. When I tried to log in as admin I get this error: ERROR: syntax error, unexpected '?' (Helper.php:569) What I've done so far (After...
  7. J

    Issue Drweb won't start in new Debian12 installation

    Hello, I'm starting to set up a new Debain 12 server with Plesk, both brand-new installations: Product version: Plesk Obsidian 18.0.59.1 OS version: Debian 12.5 x86_64 When installing DrWeb the following error shows: Copyright (c) Igor Daniloff, 1992-2024 Doctor Web, Moscow, Russia...
  8. J

    Resolved Cannot restore backup (Permission denied)

    Hi, I have an old test server with Ubuntu and Plesk Onyx 17 that when trying to recover a backup has the same error as this old thread: https://talk.plesk.com/threads/cannot-restore-backup-in-plesk-onyx.341267/ Basically it seems like a permissions issue: Can not deploy content of domain ****...
  9. J

    Resolved SPF whitelist? (hotmail.com reports broken SPF records)

    Hi, apparently someone at hotmail botched their SPF records, it's been widely reported SPF errors in hotmail.com accounts today (Network Tools: DNS,IP,Email). Nothing we can do about it, of course, but, is there a way to whitelist a domain or a network for, and only for, SPF checks temporarily?
  10. J

    Question How to reset spamassassin training for 1 mailbox

    Hi, is it possible to reset the spamassassin training for one particular mailbox? If I'm not mistaken all the training data is in the /var/qmail/mailnames/domain/name/.spamassassin/ folder. I've tried disable/enable the spam filter for the mailbox from the Plesk UI but it doesn't seem to...
  11. J

    Resolved Plesk 18.0.44_3 repository error

    Hi, I have a legacy server running Debian 9.13 with Plesk version18.0.44-3 (the last one available for the OS), and this morning I got this email: 2023-03-29 06:25:13 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2023-03-29 06:25:16 ERROR: E:The repository...
  12. J

    Question Recover deleted subscription log files

    Hi, a client has mistakenly deleted the logs directory of a subscription. A full subscription backup, with the log files included (I downloaded the backup and checked they're there), did not recover the directory. Is there a way to regenerate these logs inside the subsciption directory...
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