Search results

Hello, @ashley . Is root login permitted on the servers? Please try executing the following command on the source and destination servers: grep -i permitrootlogin /etc/ssh/sshd_config

Thank you for the report, @AmaZili Communication . There are some critical steps and details missed in the report. As in what settings exactly are selected during the Let's Encrypt installation attempt. If you are installing a wildcard SSL have you tried adding the acme_challeange record in the...

Plesk (and most control panels) generally do not send proactive “security advisory” emails to server admins, even when an update contains a security patch. What you can do is to sign up for our Release Notes RSS feed: https://docs.plesk.com/release-notes/obsidian/change-log/rss.xml This way...

Hi, @Sascha Schlüter . While uninstalling/reinstalling the Grafana extension have you also removed the package and cleaned the leftover files as per...

Thank you for the update. Based on the logged entries, I would suggest re-installing Grafana and Monitoring according to the following guide: https://support.plesk.com/hc/en-us/articles/19431741403671-Plesk-Monitoring-thresholds-cannot-be-updated-Request-failed-with-status-code-500

That doesn't sound like a Plesk issue. It seems like the signing key of Collabora's repository is missing. I hope that helps: Collabaora Online public key is not available

Hello, @orenk . At this point, in-place license downgrades are not supported. You need to cancel your current license and purchase a new one, which then needs to be installed on the server. You can find more details about the license downgrade process here...

Hi, @valwello . Please do not attempt the repair as that will most likely break the MariaDB server. Our team got an update from MariaDB and it is expected for the issue to be fixed from their side soon.

Thank you. I don't see any reason for the failure in either of the attached log files. If you continue receiving the email daily, could you please temporarily enable Plesk debug mode and confirm the additional details present in the email?

Are you able to run: sudo /usr/local/psa/admin/bin/autoinstaller --select-release-current --reinstall-patch --upgrade-installed-components or sudo apt install --reinstall sw-engine

Hi, @Tempest . The errors you get: Nov 28 03:29:19 vps-17cc9899.vps.ovh.net sw-engine-pleskrun[27588]: /usr/bin/sw-engine: /usr/lib/x86_64-linux-gnu/c++-plesk-13.3.0/lib64/libstdc++.so.6: version `CXXABI_1.3.15' not found (required by /usr Nov 28 03:29:19 vps-17cc9899.vps.ovh.net...

Hi, @kinesis . I afraid, I am not quite sure I was able to understand the issue. Could you please confirm whether the same is related to Roundcube as an interface (being inaccessible, for example) or you mean that you are unable to send/receive emails? If the latter, does the issue persists...

Hi, @czech999 . Just to be sure, you see the Let's Encrypt certificate selected in Domains > exampledomain.com > Hosting Settings > Certificate, correct? If haven't already, could you please try the repair utility: plesk repair web exampledomain.com -y

@MHC_1 , you can lock the perl-DBD-MySQL package from Tools and settings > Update settings > All packages. If you don't see the "All packages" section, please refer to the instructions here on how to enable it. As per out team - In the latest version of perl-DBD-MySQL package, it now depends...

@Daveo , could you please check /var/log/plesk/install/autoinstaller3.log and confirm if there are any more verbose log entries regarding updates?

Thank you for the report, @Kaspar . I forwarded it to our team for further review and processing. I will follow-up with more details as soon as possible.

I am still unable to replicate the behavior on a test server with CloudLinux 8.10. Just to summarize what I tried: 1. Edited panel.ini with: [domainManagement] docroot = "<domain>/public" 2. Created a customer with a subscription and couple of addon domains. (Added some files under one of the...

Hi, @Dmytro . Are you using system backups or a different backup solution please? I attempted to replicate the issue by performing a full system restore, subscription, sites, and files of domains restores but in each case the example.com folder and the public subfolder remain with intact...

Hi, @ic3_2k . No, I doubt that editing the value of "SkipHosts" will solve the issue with the stuck processes. As far as I am aware, the parameter defines what to be skipped for skipped in statistics gathering rather than updating. My guess was that DynamicDNSLookup=0 might be missing, but I can...

Hi, @ChristofMoser . PHP 8.5 support for Plesk Obsidian 18.0.74 and later was introduced on the 24th of November. You are welcome to install the new version though the Plesk installer. Please note that CentOS 7 and CloudLinux 7 are exception for the above statement.