Search results

Hello, @lema. Please try applying the resolution described in the following article. If that doesn't help, I would suggest opening a ticket with Plesk support for an investigation of the issue on your server. To sign-in to support and open a ticket go to: https://support.plesk.com If you got...

Please use the FTP protocol, the hostname value can be your server hostname/IP address or a domain/subdomain that resolves on the server IP. From what I can see, the error indicates that the login credentials are incorrect. You can find detailed instructions in our guide including how to find...

Thank you for yet another great suggestion @Maarten. I will discuss that further with our team and once implemented I will let you know.

@gregconway our team reviewed the matter and as mentioned by @Kaspar they confirmed that they see no other reason apart from the envelope sender address differing from the "FROM" address for those emails to be passed and that doesn't qualify as a Plesk bug. A possible workaround they suggested...

Could you please confirm what exactly appears to be the issue? Do you get any particular error message in FileZilla? The more details you provide, the easier it will be for us to help.

Thank you for the report @The 8th. Unfortunately, I was unable to reproduce the issue on a test environment and frankly this looks like a permission issue rather than a bug with Plesk itself. To resolve the "There are incorrect permissions on some items: /var/lock", please try applying the...

Hello, @Solograppa. Could you please try issuing the certificate now? You should no longer experience the issue. Please let us know if the same continues.

Hey, @Maarten. I would like to let you know that we integrated a section on our UserVoice home page, which lists the recently completed ideas. I would like to thank you once again for the great suggestion.

You can change the value manually. Before you do that, please make sure to create a backup of the /usr/local/psa/admin/sbin/modules/watchdog/rkhunter file, just in case.

Unfortunately when you change password in Nextcloud directly, Nextcloud does not notify Plesk about password changes, and/or passing the password elsewhere. The password in the oc_users table of the NC database is hashed with argon2, hence Plesk cannot decrypt it. This means that once password...

Thank you @Kaspar. I am still expecting feedback from our engineers and I will consult with our team regarding the documentation in order to be improved.

@Kaspar is right. The issue is caused by a known bug identified with ID EXTPLESK-5564. We will introduce a fix in one of the upcoming releases. In the meantime, the workaround we can suggest is to switch to the default “IP to Country Lite” database from DB-IP instead of the MaxMind database of...

Sorry, I forgot to mention that in case my assumption is correct and that's the reason for the issue you are experiencing, this behavior is identified as a bug with ID PPPM-7575 and we will improve it in one of the feature releases.

Thank you for the confirmation. There is a hardcoded value present in /usr/local/psa/admin/sbin/modules/watchdog/rkhunter defining the email address: I do believe this is most likely causing the issue in your case as the address is different and the SMTP server fails to authenticate it. Still...

@Dick Kampman I am not quite sure what your provider means by "inlogdata". Sorry. As far as I understand your SFTP connection was suddenly interrupted. Are you looking for session logs?

Hey @selinrv could you please confirm if the email account in question utilizes the local mail service or a third-party one? As far as I can see the error code indicates authentication issue with Google.

@Matt2k There is an idea for a Plesk license with a single domain name. Our team is currently analyzing critical aspects of offering such a license type. Unfortunately, I cannot confirm what the outcome will be and whether such license will be offered in future. I am sorry to hear about your...

Thank you for your patience. Our team reviewed the report and according to the details provided if the primary domain with MX(1) is pointing to smtp.google.com, and domain alias with “Synchronize DNS Zone with primary domain” is configured, the MX for the domain alias will also be...

Although there might be someone who bumped into such a scenario, I believe you might get more relevant information on this topic from Sitejet's community.

Thank you for reporting the issue. Our team was able to reproduce it on a test environment and the behavior was identified with a bug ID PPPM-14611. An improved method for handling custom filters upon upgrade will be introduced in one of the upcoming releases. We appreciate you bringing our...