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No and have had no input from Parallels, Odin or whatever name they choose to use. I have actually rebuilt the site in question but it still has the same error message so don't have clue as to what is causing it. If you find a solution can you let me know please?

Actually can I add a bit more info. One particular install has the error message below. I've fixed permissions so that's not the problem. {"err_code":0,"err_message":"\n Error establishing a database connection<\/h1>\n This either means that the username and password information in your...

Have a few Wordpress installs on the server and I know there is an issue with Wordpress in subdomains showing in the toolkit, but I still have Wordpress installed the root directories of domains that won't show up in toolkit other than \httpdocs. When I go in I find that the there is an error of...

Thanks for responding so quickly. I assume you mean Tools and Settings > Website Preview Settings which is set to use the domain name the server uses. It's a FQDN and I have tested previews on a couple of domains that have already delegated and are running Wordpress. The record for the domain...

Not sure what the problem is but I can't preview a new website using Quick Site Preview. I have configured Tools and Settings > Website Preview Settings > Quick Preview on a domain name in Plesk by selecting the server domain name, yet despite this when I go to a new domain I setup today and...

Hi Igor, yes an engineer is looking into on the same ticket as the original upgrade ticket. Ticket ID is 1980207.

Actually there is a Parallels engineering looking into this at the moment.

Actually there is a Parallels engineering looking into this at the moment.

Hi Custer, Did you want you me post those here or can I send them to you directly? Thanks Roger

Thanks Igor for your response. But is there a reason why some domains are showing the full url and others, the bulk, aren't? Could be a bit fiddly having to query the database every time I need to know the domain name of the site that needs updating, especially if I have to backup it's database...

Have just had Parallel engineers update Plesk to 12 and have had a look at the new Wordpress tab under Server Management. While it's good I'm finding that it doesn't show all Wordpress installs by domain name but has the majority as the folder name Wordpress is installed under (i.e. /httpdocs)...

I too am experiencing high IIS usage alerts from Plesk. Not sure what's causing it nor how to stop it. Any suggestions will be gratefully accepted. And yes it's a VM running Windows Server 2012 R2.

After having numerous issues after upgrading and having Parallels engineers looking into and fixing these issues, there is still a backup issue that remains on our server. Every daily backup contains the following error message and I'm unsure how to fix it. The error message is "Unable to dump...

I'm thinking of upgrading servers and want to also try and start adding IPv6 addresses to the mix. A quick Google brings up a comparison chart for Plesk 11 and C Panel. In that comparison it quotes "Parallels Panel: IPv6 and mixed-mode IPv4/IPv6 hosting" and I'm wondering if this is the ability...

Ok I'll reply to my own query. Using "%plesk_dir%\admin\bin\ai.exe" --select-release-current --upgrade-installed-components returns "You already have the latest version of product(s) and all selected components installed. Installation will not continue. Is there some switch I can use to...

Ok have tried that but am getting an error. The command I'm using in command prompt is "%plesk_dir%admin\bin\ai.exe" --upgrade-installed-components which returns the result of ERROR: You did not select any version. Am I doing something wrong? Thanks for helping.

Thanks for getting back to me. Can you help me to understand how I can launch the autoinstaller repeatedly. Tried to do that directly on the server and end up at the "Install and Update Parallels Products" page. Unfortunately I can't go further as the server is already updated. Is there some...

As suggested I'm going to post separate threads for the other two questions/problems I'm having on the server. Changing plesk-stat/webstat to a password protected directory throws an "Error: ProtDirUser_IIS::update() failed: Update Protected Directory #196 user failed: Url 'plesk-stat' is not...

Well done and many thanks - works. One down two to go :)

Doing what you have done with our server domain and pointing to /modules/plesk-mobile/index.php/ once again goes to 404 page not found error. An issue we had with backup that the engineers fixed had to do with components not being updated to the newer version when I did the upgrade. Perhaps I...