• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

outlook

  1. R

    Issue Trouble Adding IMAP Email Accounts on New Version of Outlook

    Hi everyone, I'm experiencing some difficulty adding IMAP email accounts on New Outlook, which now supports IMAP. Interestingly, this seems to be happening only with my domains hosted on my servers running Plesk Obsidian CentOS 7.9, with a mail server setup of Postfix and Dovecot. Strangely, I...
  2. S

    Issue Email deliverability issues

    I have a near perfect score on mail-tester.com -> Spam Test Result But still all the email that get sent through roundcube or thunderbird are going straight to outlook junk. I checked all the spam blacklists and the IP is clear. Also I asked for a delist with microsoft and they said I wasn't on...
  3. W

    Question Find source of problem sending e-mail with different HELO value

    Hello everyone. Since a week ago we got into the XBL and CSS lists of Spamhaus.org, due to a problem with a mysterious e-mail sending whose HELO value is "outlook.com". This is obviously impossible because on this server we have HELO well configured with the server name, more than 400 email...
  4. N

    Issue The certificate of the server is invalid

    Hello and thanks in advance. I have a problem with the mail setup. My server hostname is mail.domain.tld and has a certificate (Comodo - Positive SSL). It works great for my domain but the clients with their own domain are not working properly. I did setup autodiscover and if I test with...
  5. Z

    Question Setting up Plesk mail for client fails (Outlook/iOS)

    Hi Guys, For a client i set up a VPS with plesk and configured the website and the mailserver. At the moment no mail application wants to either retrieve or connect with the mailserver. My server settings are the following: For iOS for example i fill in: I gave all the SSL installed and...
  6. L

    Question Can't access to Mail "Conntection to fileserver failed" (Outlook & Roundcube)

    Hey, i'm trying to setup a connection from Microsoft Outlook to a Plesk-generated Mail account. It isn't working. I tried: Login via Roundcube. (Error: "Verbindung zum Speicherserver fehlgeschlagen." Login via Ms Outlook. Dosen't work with IMAP (Ports 933, 143) or POP Login via Mozilla...
  7. Bitpalast

    Input Please vote for a feature to solve this for good: Email login fails with "failed auth" despite correct password from some Android, iPhone, Outlook

    Problem description: For many years and across a five digit large number of domains and customers we've seen some customers failing logins from their smartphones and sometimes from MS Outlook and Apple Mail. For many users it was a pain to configure their phones correctly. On Samsung's Android...
  8. J

    Resolved Webmail Site unreachable

    IP-Adresse 82.220.34.93 System: CentOS Linux 7.8.2003 (Core) Product Plesk Obsidian: I got a seriously confusing issue with one particular domain. If i open webmail.design***.ch the Site isn't charging up and ends up in an error. All other pages on the server are responding and accessible...
  9. K

    Resolved Mail on outlooik

    Hello, I would appreciate if someone can help me to solve the problem I'm using Plesk for my website and e-mail. I would like to use my email on outlook but I get an error message if I try to connect it to my mail. On the webmail, everything works fine but I don't get why it will not work on...
  10. X

    Question E-Mail Folders Synchronization

    How i Synchronize E-Mail Folders of WebMail with Outlook? I Need see all new E-Mail Folder Created with WebMail in Outlook... Ty.
  11. L

    Issue Does not send emails from outlook and does not allow to send emails to hotmail addresses.

    Good afternoon. Create the mail and integrate it with outlook following all the steps that plesk provides. However, I have not had success with the outlook tool, due to problems and it does not allow to send emails. The webmail, Thunderbird and iphone tool allows you to integrate mail and send...
  12. E

    Issue Undelivered Mail to Outlook mails

    I have some problem to send mail to outlook/live/hotmail, the plesk is hosted in lightsail on amazon AWS. I checked the IP (54.204.201.174 ) and it is not black listed. the email always bounce with the message: hotmail-com.olc.protection.outlook.com[104.47.33.33] said: 550 5.7.1...
  13. D

    Question Autodiscover setting the root folder path??

    I am loving this autodiscover feature in Obsidian! Only one thing missing or maybe just missing from my own know-how. The root folder path is not being set in outlook. This makes all the mail folders be subfolders of Inbox. If there was a way to push thru the root folder path = inbox, that...
  14. J

    Issue Certificate can't be verified

    "The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect. If you see this message, it's usually caused by a mismatch in enabling SSL and the port number as entered in your Outlook account settings. " This message occurs to...
  15. R

    Issue Outlook mail not working

    Hey All, When my clients add their mail account to Outlook on Windows they get an error with something like "server refused to connect" when i add the same account to my Outlook on Mac nothing is wrong and it works. I already changed the hostname of imap and smtp but it won't connect. Anyone...
  16. TV871

    Question Outlook requires a .pst file type to import emails, but no such format in /var/qmail/??

    Pretty much the title. I have a client for which I hosted his site + email in server with plesk. Now client doesn't like to pay money, so I decided to backup his files and send it to his via drive. He found a wix-like provider which allows him to make one email. Now, he asked me to export the...
  17. C

    Resolved Outlook is generating an Internet Security Warning when CA Root Certificate is issues by and to Ples

    I currently run a VPS, which hosts both my website and mailserver requirements; with my opted email client being Outlook. Recently, I had to rebuild my VPS. As such, I have had to re-create my Email Accounts. Prior to the rebuild, I exported all the emails in Outlook where I have now...
  18. C

    Resolved SMTP port 25 not working?

    I have a vps running ubuntu 16.04 and Plesk Onyx 17.0.17. When I set up email accounts through Plesk (which is using postfix and dovecot) I have trouble accessing the account through the MS Outlook 2007 client. The only way I've been able to make the outgoing mail work is by connecting through...
  19. W

    Resolved Emails not readable on Microsoft Outlook after MU #14

    Hi there, Immediately after we installed MU #14 for Plesk Onyx all the clients we host on that specific machine and use Microsoft Outlook (regardless of its version) to read their emails are reporting that messages are not readable by the email software. The output is similar to the attached...
  20. Pedro Reinoso

    Issue Error SMTP cannot connect OUTLOOK

    Hi, When I try to login from outlook the following error happens: In some computers it works (From the office IP) perfectly but others don't (outside of the office). Are they any reason, why it doesn't work for all OUTLOOK? FYI: * SMTP Service is running.
Back
Top