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subscription locked

  1. W

    Question Subscription locked except for when limits are reset to default?

    Hi all, I hope someone will be able to help as I've been tearing my hair out testing different combinations of permissions. In my Plesk account I'm logged in as admin and I'm trying to configure the best combo of permissions for my service plans. I have a service plan and 4 subscriptions...
  2. R

    Question Enable Subscription syncing

    How can subscription sync be activated on the updated Plesk GUI (Plesk Obsidian/Version 18.0.60)?
  3. Talistech

    Question Subscription is locked and unsynced when the mail service is disabled

    Hi Plesk forum, We have this scenario where we're hosting websites and dns for clients but their mail is hosted somewhere else for example, gmail or hotmail. For this particular client we then disable the mail service. In the service plans, the mail service is enabled by default. The issue is...
  4. B

    Issue Keep website secured in SSL page, makes sunscription locked.

    When i click on Keep website secured in SSL page, my sunscription is locked. I have to have this option disabled to have subscription synced. Also when creating subscription there is no opt to define anything about ssl. Is it bug ? Plesk Plesk Obsidian Version 18.0.21 Update 4
  5. C

    Issue Subscription Suspension

    I honestly don't know where to post this but I need help resolving a problem. Bear with me as I explain. I originally signed up with freepgs with multiple accounts. When freepgs were migrated onto the plesk servers my accounts were merged together with an annual maintenance fee which I just...
  6. O

    Issue After restore: subscription is locked

    When I restore a domain that was previously backed up with plesk, the subscription of this domain gets locked and at the end of the backup a warning is shown: Execution of /opt/psa/admin/plib/api-cli/domain.php --sync-subscription example.com -sync-as-vendor -ignore-nonexistent-options failed...
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