10.2 update Backup Manager and Sitebuilder Error

[EdizK]

I can no longer use Backup Manager wirh admin account (client and reseller user accounts still work as they should) after updating from 10.1.1 to 10.2.

OS: Windows Server 2008 x64 SP2

Backup Manager Error details:

Module IsapiModule
Notification ExecuteRequestHandler
Handler Plesk_Handler_011803622
Error Code 0x00000000


And when i creating website with sitebuilder:

Unexpected server behaviour.
Please contact the server administrator.


I would be happy if you could provide a solution.

 

[dommel]

Did you find a solution for this? I am experiencing the same issues.

 

[IgorG]

Do you have installed latest MicroUpdate?
Need more details - related errors from logs, Event Viewer, etc.

 

[dommel]

Yes the microupdates have been applied.This is in the webserver logs for PleskControlPanel:

2011-06-01 12:30:54 W3SVC24970 WIN02 ::1 GET /plesk/server/backup/ - 8443 - ::1 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET4.0C;+.NET4.0E;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729) locale=en-US;+PLESKSESSID=93b936727f89cb6193ae9fada505adce;+psaContext=tools https://localhost:8443/admin/server/tools?context=tools localhost:8443 303 0 0 565 587 343
2011-06-01 12:31:01 W3SVC24970 WIN02 ::1 GET /plesk/server/backup/local-repository/ - 8443 - ::1 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET4.0C;+.NET4.0E;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729) locale=en-US;+PLESKSESSID=93b936727f89cb6193ae9fada505adce;+psaContext=tools https://localhost:8443/admin/server/tools?context=tools localhost:8443 500 0 0 6517 604 7421

I find nothing related in the event viewer.

 

[dommel]

Found something else:

[05-Jun-2011 18:28:34] PHP Fatal error: Call to undefined method PMMResponseStatusStopped::getRestoreStatus() in C:\Program Files (x86)\Parallels\Plesk\admin\plib\backup\BackupManagerForm.php on line 86

 

[AndorA]

After upgrading to 10.2 (from 10.1), backup also stopped working for me. When I go to Server and Panel Settings > Server Components, under Backup System there is nothing but a yellow exclamation mark. There is no other information, nor can I click it.

 

[MSU-CNS]

I also having the same problem. Has any found a solution yet? I can't backup any site with out getting a error.

 

[superheikie]

I see it here:
http://download1.parallels.com/Ples...ls-plesk-panel-10.3.0-for-linux-based-os.html

Quote:
After migration of Panel, Administrators failed to open Backup Manager with the error "PHP Fatal error: Call to undefined method PMMResponseStatusStopped::getRestoreStatus()" if the migration process was stopped from the migration agent on a source server.

I was migrating data from failing hardware and the migration process was stopped at a couple of points.

I wonder when the 10.3 update is ready for production use. I will rsynch the files in the meantime...

 

[superheikie]

I cleared the one job that was marked as stopped in the migration manager and I now have access to the backup manager and can complete a backup. This may be a workaround for anyone in the same position as me.