(17.5.3 Update #24) Ruby update / install is failing (Unable to locate package plesk-ruby2.2.8)

[Intl]

TITLE:

(17.5.3 Update #24) Ruby update / install is failing (Unable to locate package plesk-ruby2.2.8)​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx Version 17.5.3 Update #24, Ubuntu 16.04.3 LTS​

PROBLEM DESCRIPTION:

Manually updating or trying to reinstall Ruby for the latest stable release of Plesk Onyx is failing.​

STEPS TO REPRODUCE:

Updating through Plesk Installer or Trying to reinstall Ruby through Plesk Installer​

ACTUAL RESULT:

[INDENT][2017-10-05 22:53:23.809788] Installation started in background
[2017-10-05 22:53:23.809872]
Getting bootstrapper packages to installation list:
[2017-10-05 22:53:23.809960] skip package 'pp17.5.3-bootstrapper-17.5.3-ubuntu16.04.build1705170317.16.amd64' from component panel - same or newer version of this package is already installed (in system pp17.5.3-bootstrapper-17.5.3-ubuntu16.04.build1705170317.16.amd64)
[2017-10-05 22:53:23.810025] skip package 'sw-engine-cli-2.21-2.21.0-ubuntu1604.201702161522.amd64' from component panel - same or newer version of this package is already installed (in system sw-engine-cli-2.21-2.21.0-ubuntu1604.201702161522.amd64)
[2017-10-05 22:53:23.810085] Following bootstrapper packages will be installed: (empty)
[2017-10-05 22:53:23.810107] ----------------
[2017-10-05 22:53:23.810126] Getting packages to installation list:
[2017-10-05 22:53:23.810197] Following packages will be installed: ext-ruby-1.3.4-105.noarch plesk-gems-pre-0.0.1-ubuntu16.04.17031416.amd64
[2017-10-05 22:53:23.810224] ----------------
[2017-10-05 22:53:23.810276] Checking whether the package dependencies are resolved.
[2017-10-05 22:53:23.810318] autoinstaller: read output of DEBIAN_FRONTEND=noninteractive LANG=C apt-get --assume-yes --show-upgraded --purge --no-reinstall -o APT::Get::List-Cleanup=true -o Dpkg::eek:ptions::=--force-confdef -o Dpkg::eek:ptions::=--force-confold -o APT::Get::AllowUnauthenticated=false -o Acquire::Retries=3 -t 'xenial*' --just-print install plesk-gems-pre=0.0.1-ubuntu16.04.17031416
[2017-10-05 22:53:24.258731] add to install list plesk-gems-pre-0.0.1-ubuntu16.04.17031416
[2017-10-05 22:53:24.369362] (regen obsoletes cache)
[2017-10-05 22:53:24.369481] Check package set before installation
[2017-10-05 22:53:24.369975] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
[2017-10-05 22:53:24.421331] Installing packages
[2017-10-05 22:53:24.426058] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_5_3', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', output: ~empty
[2017-10-05 22:53:24.432760] Reading package lists...
Building dependency tree...
Reading state information...
The following NEW packages will be installed:
 plesk-gems-pre
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 812 B of archives.
After this operation, 2048 B of additional disk space will be used.
Get:1 http://autoinstall.plesk.com/ubuntu/PSA_17.5.3 xenial/all amd64 plesk-gems-pre amd64 0.0.1-ubuntu16.04.17031416 [812 B]
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
Fetched 812 B in 0s (11.4 kB/s)
Selecting previously unselected package plesk-gems-pre.
(Reading database ... (Reading database ... 5%(Reading database ... 10%(Reading database ... 15%(Reading database ... 20%(Reading database ... 25%(Reading database ... 30%(Reading database ... 35%(Reading database ... 40%(Reading database ... 45%(Reading database ... 50%(Reading database ... 55%(Reading database ... 60%(Reading database ... 65%(Reading database ... 70%(Reading database ... 75%(Reading database ... 80%(Reading database ... 85%(Reading database ... 90%(Reading database ... 95%(Reading database ... 100%(Reading database ... 244994 files and directories currently installed.)
Preparing to unpack .../plesk-gems-pre_0.0.1-ubuntu16.04.17031416_amd64.deb ...
Unpacking plesk-gems-pre (0.0.1-ubuntu16.04.17031416) ...
Setting up plesk-gems-pre (0.0.1-ubuntu16.04.17031416) ...
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_5_3', sequence='post', stage='execute', sequence_order='9998', operation='install', exec_cmd='test ! -x /opt/psa/admin/sbin/packagemng || /opt/psa/admin/sbin/packagemng --set-dirty-flag'', m_arch='', output: ~empty
[2017-10-05 22:53:26.748057] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_5_3', sequence='post', stage='execute', sequence_order='9999', operation='install', exec_cmd='/opt/psa/bootstrapper/pp17.5.3-bootstrapper/bootstrapper.sh perform-deferred-actions'', m_arch='', output: ~empty
[2017-10-05 22:53:26.750555] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_5_3', sequence='post', stage='commit', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; :'', m_arch='', output: ~empty
[2017-10-05 22:53:30.606083] Extension package ext-ruby 1.3.4-105 installation failed with code 1, stdout: ~empty
stderr: [2017-10-05 22:53:30] ERR [extension/ruby] Execution of /opt/psa/admin/plib/modules/ruby/scripts/post-install.php failed with exit code 1 and the output:
[2017-10-05 22:53:30] ERR [panel] Execution installer has failed with exit code 1, stdout: , stderr: E: Unable to locate package plesk-ruby2.2.8
E: Couldn't find any package by glob 'plesk-ruby2.2.8'
E: Couldn't find any package by regex 'plesk-ruby2.2.8'
E: Unable to locate package plesk-ruby2.3.5
E: Couldn't find any package by glob 'plesk-ruby2.3.5'
E: Couldn't find any package by regex 'plesk-ruby2.3.5'
E: Unable to locate package plesk-ruby2.4.2
E: Couldn't find any package by glob 'plesk-ruby2.4.2'
E: Couldn't find any package by regex 'plesk-ruby2.4.2'
ERROR:root:Command '['apt-get', '-qq', '--assume-yes', '-o', 'Dpkg::Options::=--force-confdef', '-o', 'Dpkg::Options::=--force-confold', '-o', 'APT::Install-Recommends=no', '--purge', 'install', 'plesk-rbenv', 'passenger', 'plesk-ruby1.9.3', 'plesk-ruby2.0.0', 'plesk-ruby2.1.10', 'plesk-ruby2.2.8', 'plesk-ruby2.3.5', 'plesk-ruby2.4.2', 'libapache2-mod-passenger-plesk']' returned non-zero exit status 100
exit status 1
:
0: /opt/psa/admin/plib/pm/ApiCli.php:150
    pm_ApiCli::_filterResult(string 'installer', integer '1', string '', string 'E: Unable to locate package plesk-ruby2.2.8
E: Couldn't find any package by glob 'plesk-ruby2.2.8'
E: Couldn't find any package by regex 'plesk-ruby2.2.8'
E: Unable to locate package plesk-ruby2.3.5
E: Couldn't find any package by glob 'plesk-ruby2.3.5'
E: Couldn't find any package by regex 'plesk-ruby2.3.5'
E: Unable to locate package plesk-ruby2.4.2
E: Couldn't find any package by glob 'plesk-ruby2.4.2'
E: Couldn't find any package by regex 'plesk-ruby2.4.2'
ERROR:root:Command '['apt-get', '-qq', '--assume-yes', '-o', 'Dpkg::Options::=--force-confdef', '-o', 'Dpkg::Options::=--force-confold', '-o', 'APT::Install-Recommends=no', '--purge', 'install', 'plesk-rbenv', 'passenger', 'plesk-ruby1.9.3', 'plesk-ruby2.0.0', 'plesk-ruby2.1.10', 'plesk-ruby2.2.8', 'plesk-ruby2.3.5', 'plesk-ruby2.4.2', 'libapache2-mod-passenger-plesk']' returned non-zero exit status 100
exit status 1
', integer '5')
1: /opt/psa/admin/plib/pm/ApiCli.php:143
{..... truncated to respect 10000 chars forum message limit}

Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

[/INDENT]
EXPECTED RESULT:

Successful update / install​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[IgorG]

Thank you for report. We will fix it soon.

 

[Aleksey Filatev]

Thank you for feedback, this issue now fixed. I apologize for inconvenience.

 

[Intl]

@IgorG @Aleksey Filatev

Can confirm it is solved and working again as intended

Thanks