Access denied for admin@localhost (psa)

[JuergenM]

Hello,

i have some problem with my Plesk. I can't start the Plesk in the webbrowser, because I get an error:
Access denied for admin@localhost ... psa

Okay, I search in the worldwideweb, but I found no solutions for the problem. All things, which I tested, don't help me.

I also have found this article: http://kb.odin.com/article_16_346_en.html

But I get always the same error (

Can everyone help me? I have a dedicated server with Suse 11.0 and Plesk 9.3


greets from Stuttgart
Juergen

 

[IgorG]

Can you login to Plesk database with

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

Plesk admin's password in /etc/psa/.psa.shadow should be the same as in mysql database. Also make sure that you have not defined any passwords in /root/.my.cnf file.

 

[JuergenM]

Thanks for the fast answer.

I will test it at the afternoon ...

 

[JuergenM]

So, here I'm.

I got the error:

ERROR 1044 (42000): Access denied for user 'admin'@'localhost' to database 'psa'

If I use the web browser, I got:

ERROR: PleskFatalException
Unable to connect to database: Access denied for user 'admin'@'localhost' to database 'psa'

0: common_func.php3:108
psaerror(string 'Unable to connect to database: Access denied for user 'admin'@'localhost' to database 'psa'')
1: auth.php3:93

 

[IgorG]

This KB article should help with restoring correct password and permissions for admin user - http://kb.odin.com/article_16_346_en.html
Contact support team if you can't do it by yourself.

 

[JuergenM]

I also have found this article: http://kb.odin.com/article_16_346_en.html

But I get always the same error

You see: it was the first what I do. When I start this order

# export PSA_PASSWORD='NEW_PASSWORD' ; /usr/local/psa/admin/sbin/ch_admin_passwd; unset PSA_PASSWORD

PuTTY give me no answer. So I synchronized manually.

Okay, I ask the support ...


regards
Juergen