Adding New Domain Name Fail

[EvgeniB]

Error: IP addresses for mail service of domain xxxxxx.com are not set
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Some body know how to fix?

 

[IgorG]

It is database inconsistency. There is no corresponding record in 'IpAddressesCollections' table. If you can't fix it by yourself, I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.

 

[EvgeniB]

 

[EvgeniB]

It is database inconsistency. There is no corresponding record in 'IpAddressesCollections' table. If you can't fix it by yourself, I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.

SOLVED WITH CHANGING USER NAME OF CUSTOMER )
CLOSE !!!