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Admin Login "broken" but server working otherwise?

Discussion in 'Plesk for Linux - 8.x and Older' started by Brad_Fleming, Jul 30, 2007.

  1. Brad_Fleming

    Brad_Fleming Guest

    Hello all,

    I'm having an interesting problem with my company's Plesk server: We are unable to access the admin login form but we are still able to view websites and email hosted on the machine.

    Here's a quick rundown of all the information I've found thus far:
    1) Problem persists with http or https in the URL.
    2) Browser presents the unsigned certificate warning and forces the user to accept.
    3) In Safari, users get the following error message: "lost network connection (NSURLErrorDomain:-1005)". Other browsers simply display a white page.
    4) I've manually stopped and started Apache. After issuing the apachectl stop command I verified that there were no running httpd processes before starting again.
    5) File permissions appear correct..
    drwxr-sr-x 23 root root 4096 Jan 3 2007 htdocs
    -rw-r--r-- 1 root root 1627 Mar 22 06:39 login.php3
    6) Since the files themselves are compiled/encrypted/whatever, I can't verify they are not corrupted.
    7) I have *NOT* powercycled the server yet... I was hoping to avoid that if possible.

    I'm not sure what else to check or try. Any ideas?
  2. mwillems

    mwillems Guest

    Same problem, more information:


    [Tue Jul 31 09:14:36 2007] [notice] child pid 31447 exit signal Segmentation fault (11)
    [Tue Jul 31 09:14:37 2007] [notice] child pid 32532 exit signal Segmentation fault (11)
  3. paullson

    paullson Guest

    Unable to login as admin

    I too have run into this issue.
    In my situation a customer was having issues with the 'Get Passwords' feature and asked me to look into it. At first I suspect it was an issue querying the MySQL database so I changed the db password. This ended up wrecking plesk. In the end I had to manually reset the admin password in the db (set it to the same pw i used to login to control pannel). Upon restarting all the Plesk and plesk related services the box went live again as usual except ti would not allow admin to login. Just gives invalid login/password error. The system log files (/var/log /usr/local/psa/*/*) have offered no help. No errors seem to be generated upon the login failure.

    Any help would be much appreciated

  4. paullson

    paullson Guest


    Hey guys, since two others had this issue I'll post the fix I finally managed to come up with.

    I manually edited /etc/psa/.psa.shadow ; used a simple password.

    Then I reset the MySQL admin password with this one and I was suddenly able to login again. Odd and I have no clue how but it worked for me. Hope this helps others.
  5. Brad_Fleming

    Brad_Fleming Guest

    My problem was resolved by SWSoft technical support (I created a help request but it took a couple days to get back with me so I also posted in this forum).

    The story I got from tech support was a misconfigured or corrupted php.ini file in the admin directories. This would explain why other PHP pages would load fine but the admin panels would not... they apparently use a different ini file. Who knew? :D

    At any rate, the support rep pulled a valid copy of the file from another install and it was working in no time.