burnley
Regular Pleskian
User name: burnley
TITLE
After upgrading to Version 18.0.30 the web statistics aren't updating anymore
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
CentOS Linux 7.8.2003 (Core) Plesk Obsidian Version 18.0.30, last updated on Sept 16, 2020 10:31 PM
PROBLEM DESCRIPTION
After updating to 18.0.30 all Linux servers stopped collecting the web statistics, regardless of whether the sites are using awstats or webalizer. Additional configuration data from one server:
# rpm -q awstats
awstats-7.7-2.centos.7+p18.0.27.0+t200424.1018.noarch
# egrep awstats /etc/psa/psa.conf
AWSTATS_ETC_D /etc/awstats
AWSTATS_BIN_D /var/www/cgi-bin/awstats
AWSTATS_TOOLS_D /usr/share/awstats
AWSTATS_DOC_D /var/www/html/awstats
# rpm -qf /var/www/cgi-bin/awstats
awstats-7.7-2.centos.7+p18.0.27.0+t200424.1018.noarch
# ls -l /var/www/cgi-bin/awstats
total 700
-rwxr-xr-x 1 root root 4924 Apr 24 13:19 awdownloadcsv.pl
-rwxr-xr-x 1 root root 8659 Apr 24 13:19 awredir.pl
-rwxr-xr-x 1 root root 686149 Apr 24 13:19 awstats.pl
drwxr-xr-x 5 root root 4096 Jul 20 22:09 lang
drwxr-xr-x 2 root root 257 Jul 20 22:09 lib
drwxr-xr-x 3 root root 4096 Jul 20 22:09 plugins
What's interesting is that, if I manually run the statistics tool for the domain, the stats are being updated. What's missing from the picture? Were there any cron changes shipped with 18.0.30? This is how daily maintenance script is looking at our end:
/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ReportProductAgreement,CheckForUpdates,UpdateKeys,PleskUsage,Sitebuilder,MailUsage,ExecuteStatistics,ProcessAutoreports,OptimizeStatistics,AnalyseDomainStatistics,AnalyseClientStatistics,LoadCustomizations,UpdateApsCache,UpdateApsApplications,UpgradeExtensions,ExecuteGlCleaner,StoreProtectedConfigs,FileSharing,ExecuteWebStatistics,UpdateModSecurityRuleSet,AutoresponderEndDate,CheckPostponedFeedback,SearchIndex,CleanupPanelNotifications,UpdatePhpCurlCertificates,BackupRestoreStats,ComposerSelfUpdate >/dev/null 2>&1
STEPS TO REPRODUCE
Can't reproduce
ACTUAL RESULT
Plesk stopped updating the web stats
EXPECTED RESULT
Plesk should update the web stats
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
After upgrading to Version 18.0.30 the web statistics aren't updating anymore
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
CentOS Linux 7.8.2003 (Core) Plesk Obsidian Version 18.0.30, last updated on Sept 16, 2020 10:31 PM
PROBLEM DESCRIPTION
After updating to 18.0.30 all Linux servers stopped collecting the web statistics, regardless of whether the sites are using awstats or webalizer. Additional configuration data from one server:
# rpm -q awstats
awstats-7.7-2.centos.7+p18.0.27.0+t200424.1018.noarch
# egrep awstats /etc/psa/psa.conf
AWSTATS_ETC_D /etc/awstats
AWSTATS_BIN_D /var/www/cgi-bin/awstats
AWSTATS_TOOLS_D /usr/share/awstats
AWSTATS_DOC_D /var/www/html/awstats
# rpm -qf /var/www/cgi-bin/awstats
awstats-7.7-2.centos.7+p18.0.27.0+t200424.1018.noarch
# ls -l /var/www/cgi-bin/awstats
total 700
-rwxr-xr-x 1 root root 4924 Apr 24 13:19 awdownloadcsv.pl
-rwxr-xr-x 1 root root 8659 Apr 24 13:19 awredir.pl
-rwxr-xr-x 1 root root 686149 Apr 24 13:19 awstats.pl
drwxr-xr-x 5 root root 4096 Jul 20 22:09 lang
drwxr-xr-x 2 root root 257 Jul 20 22:09 lib
drwxr-xr-x 3 root root 4096 Jul 20 22:09 plugins
What's interesting is that, if I manually run the statistics tool for the domain, the stats are being updated. What's missing from the picture? Were there any cron changes shipped with 18.0.30? This is how daily maintenance script is looking at our end:
/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ReportProductAgreement,CheckForUpdates,UpdateKeys,PleskUsage,Sitebuilder,MailUsage,ExecuteStatistics,ProcessAutoreports,OptimizeStatistics,AnalyseDomainStatistics,AnalyseClientStatistics,LoadCustomizations,UpdateApsCache,UpdateApsApplications,UpgradeExtensions,ExecuteGlCleaner,StoreProtectedConfigs,FileSharing,ExecuteWebStatistics,UpdateModSecurityRuleSet,AutoresponderEndDate,CheckPostponedFeedback,SearchIndex,CleanupPanelNotifications,UpdatePhpCurlCertificates,BackupRestoreStats,ComposerSelfUpdate >/dev/null 2>&1
STEPS TO REPRODUCE
Can't reproduce
ACTUAL RESULT
Plesk stopped updating the web stats
EXPECTED RESULT
Plesk should update the web stats
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug