Attention! Your software might be inoperable

[bcscomp]

OMG somebody PLEASE SHOOT ME!!!!!!

why on earth i thought it would be a good thing to upgrade from 8.1.1 to 8.2 totally escapes me now.....
My panel is completely inaccessable, and at the bottom of the "failure" report i have the following message...

> ERROR: An error occurred during installation of packages.
> Attention! Your software might be inoperable.
> Please, contact product technical support.
>
>
> ---
> Plesk autoinstaller.
>

Anyone else run into this?

Thanks
Bill
PS. i did look, so if i duplicated something i didn't mean to...

 

[de_he]

Hello,

maybe your problem could be solved by applying the desired Plesk-RPMs manually.

But it depends from some thing, f.e. if database has been updated already if needed, etc.

 

[bcscomp]

nahh database is boogered, and now they are telling me it was a problem with my DB... i ask them how come it worked fine before the upgrade?, and their answer was "$75.00 to fix it"


So i ask again, how come it was fine before the upgrade?, and i still haven't gotten an answer...

Well now they are escalating it to second level support?...

I wonder how much this is going to cost me?????????

I'm seriously over this ****...


so now i've went from almost 100 webhosting clients to 16.......
and Plesk is saying this is somehow my fault, or my system's fault... but it's not their upgrade that did it...?????
...

 

[de_he]

Hello,

well, I can understand that this is annoying.

But - surely you have a fresh backup, haven't you?

According to SWsoft without valid support contract this inquiry will be charged. Normally your hosting provider is responsible for fixing such issues.

 

[bcscomp]

I am my hosting provider, it's my system, and i bought the license and all directly from Plesk... I simply have it colocated

But yeah, i have one......, in fact worse case i can fire the box back up that got hacked, and have the dc ftp it over to this box... but i'll have to restore it, then remove all the clients who've left this month from it.
There's a technician named Sergey at SWsoft, who really seems to be "on the ball",everytime he's worked on my system, it has been fixed in a matter of a few minutes/hours. Sergey worked in this system last night, and i'm going to be trying to resore sites on it today...

at least it says 8.2.0 when i login now...

Bill