Issue Software not updating (Autoinstaller failed)

[troller]

Hi,

it seems like I cant update plesk software anymore. The following error message pops up in admin:

Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update log from Feb 13, 2022. Copy the log to your computer before you close this message.

• Autoinstaller has finished with error

After checking the logs, I see this:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/release.inf3: 0%
Downloading file pool/PSA_18.0.41_8197/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.40_8022/release.inf3: 0%
Downloading file pool/PSA_18.0.40_8022/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.39_7558/release.inf3: 0%
Downloading file pool/PSA_18.0.39_7558/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.38_7167/release.inf3: 0%
Downloading file pool/PSA_18.0.38_7167/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.37_6686/release.inf3: 0%
Downloading file pool/PSA_18.0.37_6686/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.36_6324/release.inf3: 0%
Downloading file pool/PSA_18.0.36_6324/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.35_6216/release.inf3: 0%
Downloading file pool/PSA_18.0.35_6216/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 0%
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 0%
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file php80.inf3: 0%
Downloading file php80.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 0%
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php74.inf3: 0%
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
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Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file pool/PSA_18.0.41_8197/plesk-18.0.41-cos8-x86_64.inf3: 0%
Downloading file pool/PSA_18.0.41_8197/plesk-18.0.41-cos8-x86_64.inf3: 100% was finished.
Downloading file pool/PHP_7.1.33_98/php71-cos8-x86_64.inf3: 0%
Downloading file pool/PHP_7.1.33_98/php71-cos8-x86_64.inf3: 100% was finished.
Downloading file pool/PHP_7.2.34_151/php72-cos8-x86_64.inf3: 0%
Downloading file pool/PHP_7.2.34_151/php72-cos8-x86_64.inf3: 100% was finished.
Downloading file pool/PHP_7.3.33_248/php73-cos8-x86_64.inf3: 0%
Downloading file pool/PHP_7.3.33_248/php73-cos8-x86_64.inf3: 100% was finished.
Downloading file PHP74_17/php74-cos8-x86_64.inf3: 0%
Downloading file PHP74_17/php74-cos8-x86_64.inf3: 100% was finished.
Downloading file PHP80_17/php80-cos8-x86_64.inf3: 0%
Downloading file PHP80_17/php80-cos8-x86_64.inf3: 100% was finished.
Downloading file PHP81_17/php81-cos8-x86_64.inf3: 0%
Downloading file PHP81_17/php81-cos8-x86_64.inf3: 100% was finished.
Downloading file SITEBUILDER_18.0.29/sitebuilder-18.0.29-rhall-all.inf3: 0%
Downloading file SITEBUILDER_18.0.29/sitebuilder-18.0.29-rhall-all.inf3: 100% was finished.
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-24098cb6-58875d52 gpg(Grafana <[email protected]>)
gpg-pubkey-8483c65d-5ccc5b19 gpg(CentOS (CentOS Official Signing Key) <[email protected]>)
gpg-pubkey-8608cb71-4acc7220 gpg(CloudLinux Packager (CloudLinux Key) <[email protected]>)
Repository extras is listed more than once in the configuration
Repository extras is listed more than once in the configuration
Start downloading 1 files of unknown size and 0 delta RPMs
Download CentOS Linux 8 - AppStream 38B [total 0/unknown B 1/1 files]
dnf.exceptions.RepoError: Failed to download metadata for repo 'appstream': Cannot prepare internal mirrorlist: No URLs in mirrorlist
Detecting installed product components.
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-24098cb6-58875d52 gpg(Grafana <[email protected]>)
gpg-pubkey-8483c65d-5ccc5b19 gpg(CentOS (CentOS Official Signing Key) <[email protected]>)
gpg-pubkey-8608cb71-4acc7220 gpg(CloudLinux Packager (CloudLinux Key) <[email protected]>)
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file pool/PSA_18.0.41_8197/examiners/repository_check.sh: 0%
Downloading file pool/PSA_18.0.41_8197/examiners/repository_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/examiners/disk_space_check.sh: 0%
Downloading file pool/PSA_18.0.41_8197/examiners/disk_space_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/examiners/sh_cmd.sh: 0%
Downloading file pool/PSA_18.0.41_8197/examiners/sh_cmd.sh: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/examiners/panel_preupgrade_checker.php: 0%
Downloading file pool/PSA_18.0.41_8197/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file pool/PSA_18.0.41_8197/examiners/php_launcher.sh: 0%
Downloading file pool/PSA_18.0.41_8197/examiners/php_launcher.sh: 100% was finished.
Repository extras is listed more than once in the configuration
Repository extras is listed more than once in the configuration
Start downloading 1 files of unknown size and 0 delta RPMs
Download CentOS Linux 8 - AppStream 38B [total 0/unknown B 1/1 files]
dnf.exceptions.RepoError: Failed to download metadata for repo 'appstream': Cannot prepare internal mirrorlist: No URLs in mirrorlist

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.


Any ideas what to do?

Thank you very much

 

[IgorG]

#2

 

[Maarten.]

It seems that your using CentOS 8 which is end of life as of end 2021. The repositories are no longer accessible in their original path. In order to keep using Plesk you need to migrate your CentOS 8 to AlmaLinux or Rocky Linux.

You can find a script and instructions how to do that here:

GitHub - AlmaLinux/almalinux-deploy: EL to AlmaLinux migration tool.

Migrating To Rocky Linux - Documentation

None

docs.rockylinux.org