Auto update failed - can't restart update

[SuperElf]

Hi,

Auto update failed and Plesk "crashed". I was able to restart Plesk via SSH and when I logged in it offered to repair the failed update so I tried that. A few moments later I was able to log back in again but I could not run the update manually to try to resolve the problem. When I go to Server Management -> Tools & Settings -> Updates and Upgrades the connection just times out.

I see that the update failed because"Package mod_python-3.3.1-14.el6.1.x86_64 already installed and latest version". Seems silly to fail the update because a module is already up-to-date but anyway...

I want to know how to resolve this issue. I was thinking that I could use yum to uninstall the python package and then try to run the updater again but at this point I can not even run the updater at all.

A quick check with "ps" shows that the "/usr/local/psa/admin/bin/autoinstaller" is running so I'm not sure how to proceed.

The currently installed version is 11.0.9 Update #35.

Any advice would be appreciated.

 

[IgorG]

Have you tried bootstrapper repair procedure?

 

[SuperElf]

What is bootstrapper repair?

 

[IgorG]

What is bootstrapper repair?

Try to use KB articles search or forum search. It was mentioned here a lot of times.

 

[SuperElf]

OK, I found instructions and ran the following:
/usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair

I said "Congratulations! All stages of the upgrade were successful."

But it still shows the same version number and it still times out when trying to go to Server Management -> Tools & Settings -> Updates and Upgrades.

I suppose it will crash again the next time it tries to perform an auto update?

 

[IgorG]

Check it http://kb.parallels.com/9267

 

[SuperElf]

That was very helpful and I am able to get into the updater.

I had planned to remove the mod_python via "yum erase" and let the autoupdater install it. Yum lists a lot of dependancies for mod_python and wants to remove 22 packages. Is it safe to uninstall this package and let the updater re-install it? Will autoupdate try to install the mod_python again or will it wait for the *next* update release and skip the failed one?

Thanks!

 

[IgorG]

I do not recommend to remove mod_python and especially all required dependences. It can lead to unpredictable consequences.

 

[SuperElf]

Hello,

I followed the instructions above and everything worked fine for about one week but the very next Plesk update failed again. Same error message. Same result. I followed the steps above again to run "bootstrapper repair" and all is good but I am still at the same version 11.0.9 Update #35 and it looks like I am now stuck and can never update again.

It seems that Plesk will not update anymore because "mod_python-3.3.1-14.el6.1.x86_64 already installed and latest version". I don't want to have to fix Plesk every week. How can I get back on track with normal updates?

Thanks!