• The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

AUto update problem

NaSOnWeb

Basic Pleskian
hello,
I have a message of failure during autoupdate of my plesk ...

the logs are.
what can I do ?
thanks a lot

Code:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..34%..44%..54%..63%..71%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 26%..100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 11%..34%..41%..67%..86%..95%..100% was finished.
File downloading billing.inf3: 12%..22%..34%..40%..50%..60%..85%..93%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 73%..100% was finished.
File downloading php56.inf3: 100% was finished.
Checking for installed packages...
File downloading PSA_12.0.18/plesk-12.0.18-ubt10.04-x86_64.inf3: 22%..47%..66%..91%..100% was finished.
File downloading PSA_12.0.18/plesk-patches-12.0.18-ubt10.04-x86_64.inf3: 13%..29%..35%..41%..56%..62%..77%..91%..100% was finished.
File downloading SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3: 100% was finished.
File downloading BILLING_12.0.18/billing-12.0.18-deball-all.inf3: 100% was finished.
File downloading NGINX_1.6.0/nginx-1.6.0-ubt10.04-x86_64.inf3: 100% was finished.
Synchronizing the Debian APT package index files...
Hit ftp://mirror.ovh.net lucid Release.gpg
Hit ftp://mirror.ovh.net lucid-updates Release.gpg
Hit ftp://mirror.ovh.net lucid Release
Hit ftp://mirror.ovh.net lucid-updates Release
Hit ftp://mirror.ovh.net lucid/main Packages
Hit ftp://mirror.ovh.net lucid/restricted Packages
Hit ftp://mirror.ovh.net lucid/main Sources
Hit ftp://mirror.ovh.net lucid/restricted Sources
Hit ftp://mirror.ovh.net lucid/universe Packages
Hit ftp://mirror.ovh.net lucid/universe Sources
Hit http://security.ubuntu.com lucid-security Release.gpg
Hit ftp://mirror.ovh.net lucid/multiverse Packages
Hit ftp://mirror.ovh.net lucid/multiverse Sources
Hit ftp://mirror.ovh.net lucid-updates/main Packages
Hit ftp://mirror.ovh.net lucid-updates/restricted Packages
Hit ftp://mirror.ovh.net lucid-updates/main Sources
Hit ftp://mirror.ovh.net lucid-updates/restricted Sources
Hit ftp://mirror.ovh.net lucid-updates/universe Packages
Hit ftp://mirror.ovh.net lucid-updates/universe Sources
Hit ftp://mirror.ovh.net lucid-updates/multiverse Packages
Hit http://security.ubuntu.com lucid-security Release
Hit ftp://mirror.ovh.net lucid-updates/multiverse Sources
Hit http://security.ubuntu.com lucid-security/main Packages
Hit http://security.ubuntu.com lucid-security/restricted Packages
Hit http://security.ubuntu.com lucid-security/main Sources
Hit http://security.ubuntu.com lucid-security/restricted Sources
Hit http://security.ubuntu.com lucid-security/universe Packages
Hit http://security.ubuntu.com lucid-security/universe Sources
Hit http://security.ubuntu.com lucid-security/multiverse Packages
Hit http://security.ubuntu.com lucid-security/multiverse Sources
Get:1 ftp://parallels.mirrors.ovh.net lucid Release.gpg
Ign ftp://parallels.mirrors.ovh.net lucid Release.gpg
Get:2 ftp://parallels.mirrors.ovh.net all Release.gpg
Ign ftp://parallels.mirrors.ovh.net all Release.gpg
Get:3 ftp://parallels.mirrors.ovh.net all Release.gpg
Ign ftp://parallels.mirrors.ovh.net all Release.gpg
Get:4 ftp://parallels.mirrors.ovh.net lucid Release
Ign ftp://parallels.mirrors.ovh.net lucid Release
Get:5 ftp://parallels.mirrors.ovh.net all Release
Ign ftp://parallels.mirrors.ovh.net all Release
Get:6 ftp://parallels.mirrors.ovh.net all Release
Ign ftp://parallels.mirrors.ovh.net all Release
Get:7 ftp://parallels.mirrors.ovh.net lucid/all Packages [27.7kB]
Get:8 ftp://parallels.mirrors.ovh.net all/all Packages
Ign ftp://parallels.mirrors.ovh.net all/all Packages
Get:9 ftp://parallels.mirrors.ovh.net all/all Packages
Ign ftp://parallels.mirrors.ovh.net all/all Packages
Get:10 ftp://parallels.mirrors.ovh.net all/all Packages
Ign ftp://parallels.mirrors.ovh.net all/all Packages
Get:11 ftp://parallels.mirrors.ovh.net all/all Packages
Ign ftp://parallels.mirrors.ovh.net all/all Packages
Get:12 ftp://parallels.mirrors.ovh.net all/all Packages [2595B]
Get:13 ftp://parallels.mirrors.ovh.net all/all Packages [778B]
Fetched 31.0kB in 0s (214kB/s)
Reading package lists...
Detecting installed product components.
Gathering information about installed license key...
Launching component checkers...
File downloading PSA_12.0.18/examiners/panel_preupgrade_checker.php: Error: FTP response reading failed, retry...
10%..21%..30%..41%..53%..65%..79%..90%..100% was finished.
File downloading PSA_12.0.18/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Version '12.0.18-ubuntu10.04.build1200141223.18' for 'pp12.0.18-bootstrapper' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into log file...
Synchronizing the Debian APT package index files...

ERROR: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

[code]
 
Hi NaSOnWeb,

please contact your service provider OVH in this case, because the error is caused by their mirror.

If you would like to solve the issue without them, then you may use the Plesk autoinstaller over the command line and use the additional string "--add-source". Please read more about it and as well, HOW the additional string is used, by typing "/usr/local/psa/admin/bin/autoinstaller --help".
 
Hi there!
Same problem using Hosteurope.de mirror:
Code:
E: Version '12.0.18-ubuntu10.04.build1200141223.18' for 'pp12.0.18-bootstrapper' was not found
Sure Parallels did not provide a corrupt micro update?

Can we fix this manually by using an official Parallels source or should we just wait 24h for the mirrors to update and possibly get fixed? What would be the URL to use with --add-source command?

Thanks in advance!
 
Last edited:
Hi sltmedia,

the official Plesk Update Server URL is:

Please visit the URL http://autoinstall.plesk.com to see the structures.
The command line reference for the autoinstaller can be viewed with the command: /usr/local/psa/admin/bin/autoinstaller --help


According to your question "or should we just wait 24h for the mirrors to update and possibly get fixed?", I would suggest to wait and still contact your service provider, because the mirror - issue should be solved by them.
No... Parallels did not provide "a corrupt microupdate", because when I use the official Plesk ressources on several servers, I have no issues at all.
 
Hi again and thanks for the fast reply!

I just started the installer manually again, providing the Plesk sources directly. The same error occurred again:
Code:
Hauptkomponenten-Liste für Parallels Plesk
===============================================================================

5 von 45 Komponenten ausgewählt

Bitte wählen Sie die zu installierenden Komponenten von Parallels Plesk aus:

1.  *  Base packages of Parallels Plesk Panel
2. [*] Parallels Plesk Panel
3. [=] BIND DNS server support
4. [=] Plesk Updater
5. [ ] PostgreSQL server support
6. [=] Plesk migration manager
7. [=] Health monitor
8. [=] Fail2Ban authentication failure monitor
9. [*] Parallels Presence Builder
10. [=] MySQL server support
11. [.] <+> Plesk webmails support // 1 of 2 components selected
12. [.] <+> Mail hosting features // 4 of 6 components selected
13. [.] <+> Web hosting features // 11 of 17 components selected
14. [.] <+> Additional Plesk extensions // 2 of 7 components selected

N) Nächste Seite; P) Zurück;  Q) Installation abbrechen;
A) Alle auswählen; D) Auswahl aufheben;
Geben Sie die Nummer ein, um die Komponente umzuschalten oder die Gruppe anzuzeigen;
Geben Sie die Nummer oder das entsprechende Zeichen für die gewünschte Aktion [N] an: N
Es werden Informationen zum installierten Lizenzkey abgerufen...
Komponentenprüfungen werden gestartet...
Datei wird heruntergeladen PSA_12.0.18/examiners/panel_preupgrade_checker.php: 15%..26%..38%..42%..59%..61%..73%..84%..96%..100% fertig.
Datei wird heruntergeladen PSA_12.0.18/examiners/php_launcher.sh: 100% fertig.
Auflösung der Paketabhängigkeiten wird geprüft.
E: Version '12.0.18-ubuntu10.04.build1200141223.18' for 'pp12.0.18-bootstrapper' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Fehlerdetails werden in die Protokolldatei geschrieben...
Die Synchronisierung Debian APT-Paket-Indexdateien...

ERROR: Installation wird nicht fortgesetzt
Es wurden nicht alle Pakete installiert.
Bitte kontaktieren Sie den technischen Produktsupport.
Is there a way to manually update the 'pp12.0.18-bootstrapper'?

Regards
 
Hi sltmedia,

you always have the choice to define additional sources in your sources.list at "/etc/apt" , when you use Ubuntu and Plesk. Consider adding:

For Ubuntu 10.04:

For Ubuntu 12.04:

For Ubuntu 14.04:

Afterwards, to update and upgrade, please use the command:

apt-get clean && apt-get update && apt-get upgrade
 
Manually adding the plesk repository to the sources.list did solve the issue for me. Thanks for the assistance!

I also informed Hosteurope about the problem with their mirror, probably they just did not update all the files at once on their servers causing inconsistencies.
 
This Problem

Code:
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: Doing restart of Parallels Installer...
Datei wird heruntergeladen products.inf3: 100% fertig.
.
Datei wird heruntergeladen nginx.inf3: 14%..21%..36%..58%..73%..82%..90%..100% fertig.
Auf installierte Pakete prüfen...
Datei wird heruntergeladen PSA_12.0.18/plesk-12.0.18-ubt14.04-x86_64.inf3: 11%..26%..36%..46%..51%..66%..75%..80%..100% fertig.
Datei wird heruntergeladen PSA_12.0.18/plesk-patches-12.0.18-ubt14.04-x86_64.inf3: 10%..23%..30%..41%..56%..60%..71%..90%..100% fertig.
Datei wird heruntergeladen SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3: 33%..100% fertig.
Datei wird heruntergeladen NGINX_1.6.0/nginx-1.6.0-ubt14.04-x86_64.inf3: 100% fertig.
Die Synchronisierung Debian APT-Paket-Indexdateien...
Get:1 ftp://ftp.stratoserver.net trusty InRelease
Ign ftp://ftp.stratoserver.net trusty InRelease
Get:2 ftp://ftp.stratoserver.net trusty-updates InRelease
Ign ftp://ftp.stratoserver.net trusty-updates InRelease
Get:3 ftp://ftp.stratoserver.net trusty-security InRelease
Ign ftp://ftp.stratoserver.net trusty-security InRelease
Get:4 ftp://ftp.stratoserver.net trusty InRelease
Ign ftp://ftp.stratoserver.net trusty InRelease
Get:5 ftp://ftp.stratoserver.net all InRelease
Ign ftp://ftp.stratoserver.net all InRelease
Hit ftp://ftp.stratoserver.net trusty Release.gpg
Hit ftp://ftp.stratoserver.net trusty-updates Release.gpg
Hit ftp://ftp.stratoserver.net trusty-security Release.gpg
Get:6 ftp://ftp.stratoserver.net trusty Release.gpg
Ign ftp://ftp.stratoserver.net trusty Release.gpg
Get:7 ftp://ftp.stratoserver.net all Release.gpg
Ign ftp://ftp.stratoserver.net all Release.gpg
Hit ftp://ftp.stratoserver.net trusty Release
Hit ftp://ftp.stratoserver.net trusty-updates Release
Hit ftp://ftp.stratoserver.net trusty-security Release
Get:8 ftp://ftp.stratoserver.net trusty Release
Ign ftp://ftp.stratoserver.net trusty Release
Get:9 ftp://ftp.stratoserver.net all Release
Ign ftp://ftp.stratoserver.net all Release
Get:10 ftp://ftp.stratoserver.net trusty/all amd64 Packages/DiffIndex
Ign ftp://ftp.stratoserver.net trusty/all amd64 Packages/DiffIndex
Get:11 ftp://ftp.stratoserver.net trusty/all i386 Packages/DiffIndex
Ign ftp://ftp.stratoserver.net trusty/all i386 Packages/DiffIndex
Get:12 ftp://ftp.stratoserver.net trusty/all Translation-en
Get:13 ftp://ftp.stratoserver.net trusty/all Translation-de
Hit ftp://ftp.stratoserver.net trusty/main Sources
Hit ftp://ftp.stratoserver.net trusty/restricted Sources
Hit ftp://ftp.stratoserver.net trusty/universe Sources
Hit ftp://ftp.stratoserver.net trusty/multiverse Sources
Hit ftp://ftp.stratoserver.net trusty/main amd64 Packages
Hit ftp://ftp.stratoserver.net trusty/restricted amd64 Packages
Hit ftp://ftp.stratoserver.net trusty/universe amd64 Packages
Hit ftp://ftp.stratoserver.net trusty/multiverse amd64 Packages
Hit ftp://ftp.stratoserver.net trusty/main i386 Packages
Hit ftp://ftp.stratoserver.net trusty/restricted i386 Packages
Hit ftp://ftp.stratoserver.net trusty/universe i386 Packages
Hit ftp://ftp.stratoserver.net trusty/multiverse i386 Packages
Hit ftp://ftp.stratoserver.net trusty/main Translation-en
Hit ftp://ftp.stratoserver.net trusty/main Translation-de
Hit ftp://ftp.stratoserver.net trusty/multiverse Translation-en
Hit ftp://ftp.stratoserver.net trusty/multiverse Translation-de
Hit ftp://ftp.stratoserver.net trusty/restricted Translation-en
Hit ftp://ftp.stratoserver.net trusty/restricted Translation-de
Hit ftp://ftp.stratoserver.net trusty/universe Translation-en
Hit ftp://ftp.stratoserver.net trusty/universe Translation-de
Get:14 ftp://ftp.stratoserver.net all/all amd64 Packages/DiffIndex
Ign ftp://ftp.stratoserver.net all/all amd64 Packages/DiffIndex
Get:15 ftp://ftp.stratoserver.net all/all i386 Packages/DiffIndex
Ign ftp://ftp.stratoserver.net all/all i386 Packages/DiffIndex
Get:16 ftp://ftp.stratoserver.net all/all Translation-en
Get:17 ftp://ftp.stratoserver.net all/all Translation-de
Hit ftp://ftp.stratoserver.net trusty-updates/main Sources
Hit ftp://ftp.stratoserver.net trusty-updates/restricted Sources
Hit ftp://ftp.stratoserver.net trusty-updates/universe Sources
Hit ftp://ftp.stratoserver.net trusty-updates/multiverse Sources
Hit ftp://ftp.stratoserver.net trusty-updates/main amd64 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/restricted amd64 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/universe amd64 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/multiverse amd64 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/main i386 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/restricted i386 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/universe i386 Packages
Hit ftp://ftp.stratoserver.net trusty-updates/multiverse i386 Packages
.
Hit ftp://ftp.stratoserver.net trusty-security/universe Translation-en
Hit ftp://ftp.stratoserver.net trusty/all i386 Packages
Get:18 ftp://ftp.stratoserver.net trusty/all Translation-en
Get:19 ftp://ftp.stratoserver.net trusty/all Translation-de
Get:20 ftp://ftp.stratoserver.net all/all amd64 Packages
Ign http://updates.atomicorp.com trusty InRelease
Get:21 ftp://ftp.stratoserver.net all/all i386 Packages
Get:22 ftp://ftp.stratoserver.net all/all Translation-en
Get:23 ftp://ftp.stratoserver.net all/all Translation-de
Get:24 ftp://ftp.stratoserver.net trusty/all Translation-en
Get:25 ftp://ftp.stratoserver.net trusty/all Translation-de
Get:26 ftp://ftp.stratoserver.net all/all amd64 Packages
Get:27 ftp://ftp.stratoserver.net all/all i386 Packages
Get:28 ftp://ftp.stratoserver.net all/all Translation-en
Get:29 ftp://ftp.stratoserver.net all/all Translation-de
Get:30 ftp://ftp.stratoserver.net trusty/all Translation-en
Get:31 ftp://ftp.stratoserver.net trusty/all Translation-de
Get:32 ftp://ftp.stratoserver.net all/all amd64 Packages
Get:33 ftp://ftp.stratoserver.net all/all i386 Packages
Get:34 ftp://ftp.stratoserver.net all/all Translation-en
Get:35 ftp://ftp.stratoserver.net all/all Translation-de
Get:36 ftp://ftp.stratoserver.net trusty/all Translation-en
Ign ftp://ftp.stratoserver.net trusty/all Translation-en
Get:37 ftp://ftp.stratoserver.net trusty/all Translation-de
Ign ftp://ftp.stratoserver.net trusty/all Translation-de
Hit ftp://ftp.stratoserver.net all/all amd64 Packages
Hit ftp://ftp.stratoserver.net all/all i386 Packages
Get:38 ftp://ftp.stratoserver.net all/all Translation-en
Ign ftp://ftp.stratoserver.net all/all Translation-en
Get:39 ftp://ftp.stratoserver.net all/all Translation-de
Ign ftp://ftp.stratoserver.net all/all Translation-de
Ign http://updates.atomicorp.com trusty Release.gpg
Hit http://updates.atomicorp.com trusty Release
Ign http://updates.atomicorp.com trusty/main amd64 Packages/DiffIndex
Ign http://updates.atomicorp.com trusty/main i386 Packages/DiffIndex
Hit http://updates.atomicorp.com trusty/main amd64 Packages
Hit http://updates.atomicorp.com trusty/main i386 Packages
Ign http://updates.atomicorp.com trusty/main Translation-en
Ign http://updates.atomicorp.com trusty/main Translation-de
Reading package lists...
Installierte Produktkomponenten werden ermittelt.
Es werden Informationen zum installierten Lizenzkey abgerufen...
Komponentenprüfungen werden gestartet...
Datei wird heruntergeladen PSA_12.0.18/examiners/panel_preupgrade_checker.php: 11%..22%..32%..45%..57%..68%..80%..91%..100% fertig.
Datei wird heruntergeladen PSA_12.0.18/examiners/php_launcher.sh: 100% fertig.
Auflösung der Paketabhängigkeiten wird geprüft.
Folgender Festplattenspeicher wird in den Verzeichnissen benötigt:
/opt: 900.00 MB.
Benötigt gesamt: 900.00 MB, vorhanden 1717044.00 MB.

Pakete werden installiert
Reading package lists...
Building dependency tree...
Reading state information...
The following packages will be upgraded:
  pp12.0.18-bootstrapper
1 upgraded, 0 newly installed, 0 to remove and 7 not upgraded.
1 not fully installed or removed.
Need to get 135 kB of archives.
After this operation, 0 B of additional disk space will be used.
WARNING: The following packages cannot be authenticated!
  pp12.0.18-bootstrapper
Authentication warning overridden.
Get:1 ftp://ftp.stratoserver.net/pub/plesk/ubuntu/PSA_12.0.18/ trusty/all pp12.0.18-bootstrapper amd64 12.0.18-ubuntu14.04.build1200141224.12 [135 kB]
Fetched 135 kB in 0s (2024 kB/s)
(Reading database ... 189467 files and directories currently installed.)
Preparing to unpack .../pp12.0.18-bootstrapper_12.0.18-ubuntu14.04.build1200141224.12_amd64.deb ...
Unpacking pp12.0.18-bootstrapper (12.0.18-ubuntu14.04.build1200141224.12) over (12.0.18-ubuntu14.04.build1200140821.14) ...
Setting up bind9 (1:9.9.5.dfsg-3ubuntu0.1) ...
* Starting domain name service... bind9
   ...fail!
invoke-rc.d: initscript bind9, action "start" failed.
dpkg: error processing package bind9 (--configure):
subprocess installed post-installation script returned error exit status 1
Setting up pp12.0.18-bootstrapper (12.0.18-ubuntu14.04.build1200141224.12) ...
Errors were encountered while processing:
bind9
E: Sub-process /usr/bin/dpkg returned an error code (1)
Die Synchronisierung Debian APT-Paket-Indexdateien...

ERROR: Ein Fehler ist aufgetreten bei dem Versuch, Pakete zu installieren.
Achtung! Ihre Software ist vielleicht nicht betriebsbereit.
Bitte kontaktieren Sie den technischen Produktsupport.
 
Hi ford,

...
Setting up bind9 (1:9.9.5.dfsg-3ubuntu0.1) ...
* Starting domain name service... bind9
...fail!
invoke-rc.d: initscript bind9, action "start" failed.
dpkg: error processing package bind9 (--configure):
...

As you can see, the error message points directly to your issue: Your nameserver bind9 could not be started.

Please investigate corresponding error - logs, error - messages and depending configuration files to solve your issue.

 
Hi,
I am new here and also a bit of a novice.
However I get the same error whilst as jabgoe running the Update from Plesk 11.5.30 to 12.0.18
I have attached a screen grab and the log file.

Any help would be appreciated.

Tim
 

Attachments

  • parallels-installation-log.txt
    8.5 KB · Views: 1
  • Capture.GIF
    Capture.GIF
    187.4 KB · Views: 1
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