Issue autoinstaller hangs

[Dave W]

Hi,
We've noticed on a number of our containers Plesk installs are failing to update. We have also had issues with plesk installs on new containers hanging.

The autoinstaller log shows:

[2017-07-18 04:02:23.957154] SourceUrl: original source url is Index of /
[2017-07-18 04:02:23.957175] SourceUrl: fixed url is Index of /
[2017-07-18 04:02:23.957689] Try to find rcfile...
[2017-07-18 04:02:23.957722] Autoinstaller rcfile not found.
[2017-07-18 04:02:23.967064] Read component settings from /root/.autoinstaller/options.ini
[2017-07-18 04:02:24.045677] Got OS name Linux, vendor CentOS, version 6.7, arch x86_64, environment vz
[2017-07-18 04:02:24.205996] Doing restart of Plesk Installer...
[2017-07-18 04:02:24.209312] Environment locale name is 'en_US.UTF-8'
[2017-07-18 04:02:24.210079]

Plesk Installer 3.18.12 (built on 2016-10-05 12:12 svn rev. 349575) started at (timezone GMT) Tue Jul 18 04:02:24 2017
Command line arguments: /var/cache/parallels_installer/parallels_installer_CentOS_6_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components --include-components-from-class vendor=parallels --include-components-from-class patched

[2017-07-18 04:02:24.210106] SourceUrl: original source url is Index of /
[2017-07-18 04:02:24.210126] SourceUrl: fixed url is Index of /
[2017-07-18 04:02:24.210333] Try to find rcfile...
[2017-07-18 04:02:24.210358] Autoinstaller rcfile not found.
[2017-07-18 04:02:24.210381] Read component settings from /root/.autoinstaller/options.ini
[2017-07-18 04:02:24.210686] Got OS name Linux, vendor CentOS, version 6.7, arch x86_64, environment vz​

The install process ends up as a zombie:

[root@vps3347 ~]# ps -ef |grep install
root 7616 7318 0 08:04 pts/0 00:00:00 grep install
root 16617 1 0 Jul17 ? 00:00:02 /var/cache/parallels_installer/parallels_installer_CentOS_6_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components --include-components-from-class vendor=parallels --include-components-from-class patched​

If I kill the process and run the install again it completes. This has happened quiet a lot recently, just wondering where the issue is?

We are experiencing similar issues with new containers which are spun up from Odin Automation.

Regards
Dave

 

[IgorG]

Please tell me - do you have /root/.autoinstallerrc file? Show me output of

# cat /root/.autoinstallerrc

command please.
Thanks.