Autoresponder not firing off

[JeffT]

I have set up an autoresponder inside of Plesk and activated it, however, the autoresponder does not fire off. I checked the mail logs and I do not see any email being sent back.

I ran mchk --domain --domain-name=domain.com and that did not correct the issue.

Any help would be appreciated.

 

[IgorG]

Look at this workaround. Maybe it will help.

 

[JeffT]

Thanks for the link, but that did not help.

The autoresponder does not fire off for any emails.

 

[Stephan Schenk]

Autoresponder not working (+spamassassin)

I have the same problem, that no autoresponder is working. I can enable it (also with a check on subject) but there is no answer sent.

It is a Debian 4.0 with 2.6.25.6-20080616a #1 SMP Mon Jun 16 11:52:56 CEST 2008 x86_64 GNU/Linux

Plesk 9.3.0 updated.

Apr 9 20:17:53 s15307713 /var/qmail/bin/relaylock[21733]: /var/qmail/bin/relaylock: mail from 85.214.69.134:49873 (otherdomain.de)
Apr 9 20:17:53 s15307713 magicspam-plesk[21738]: HAM: mua=0,ip=[ip.ip.ip.ip.ip:anotherdomain.de],helo=<server>,from=<[email protected]>,rcpt=<[email protected]>
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: Handlers Filter before-queue for qmail started ...
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: [email protected]
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: [email protected]
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: hook_dir = '/opt/psa/handlers/before-queue'
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: recipient[3] = '[email protected]'
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: handlers dir = '/opt/psa/handlers/before-queue/recipient/[email protected]'
Apr 9 20:17:53 s15307713 qmail: 1270837073.655455 new msg 257473
Apr 9 20:17:53 s15307713 qmail: 1270837073.655719 info msg 257473: bytes 1204 from <[email protected]> qp 21740 uid 2020
Apr 9 20:17:53 s15307713 qmail-queue-handlers[21739]: starter: submitter[21740] exited normally
Apr 9 20:17:53 s15307713 qmail: 1270837073.665245 starting delivery 2: msg 257473 to local 6-mine@thisdomain
Apr 9 20:17:53 s15307713 qmail: 1270837073.665335 status: local 1/10 remote 0/20
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: Handlers Filter before-local for qmail started ...
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: [email protected]
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: [email protected]
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: mailbox: /var/qmail/mailnames/thisdomain.de/mine
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: hook_dir = '/opt/psa/handlers/before-local'
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: recipient[3] = '[email protected]'
Apr 9 20:17:53 s15307713 qmail-local-handlers[21741]: handlers dir = '/opt/psa/handlers/before-local/recipient/[email protected]'
Apr 9 20:17:53 s15307713 qmail: 1270837073.682929 delivery 2: success: did_0+0+2/
Apr 9 20:17:53 s15307713 qmail: 1270837073.683011 status: local 0/10 remote 0/20
Apr 9 20:17:53 s15307713 qmail: 1270837073.683038 end msg 257473

pstree:

init-+-acpid
|-apache2---63*[apache2]
|-atd
|-autoinstaller
|-4*[courierlogger]
|-4*[couriertcpd]
|-cron
|-dhclient3
|-7*[getty]
|-java---33*[{java}]
|-klogd
|-mdadm
|-mysqld_safe-+-logger
| `-mysqld---16*[{mysqld}]
|-named---3*[{named}]
|-ntpd---ntpd
|-postmaster---postmaster---postmaster
|-powernowd
|-qmail-send-+-qmail-clean
| |-qmail-lspawn
| |-qmail-rspawn
| `-splogger
|-spamd---2*[spamd]
|-sshd-+-sshd---bash---pstree
| `-sshd---bash---less
|-su---rotatelogs
|-sw-cp-serverd---4*[sw-engine-cgi---2*[sw-engine-cgi]]
|-syslogd
`-xinetd---qmail-smtpd

I don't know how long this problem occurs. But it still occured with 9.2.3.
The spamassassin is also not working (as you can see in log above). I think it could be the same problem. We temporarily solved the spam problem with magicspam.