Issue Autoupdate failed and error 500 plesk

[ilcapitino]

My plesk tonight has failed autoupdate and now not accessible

Fatal error during packages installation: [u'ERROR with transaction check vs depsolve:', 'psa-proftpd >= 1.3.7a is needed by plesk-web-hosting-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'psa-libpam-plesk is needed by plesk-core-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot-abi-2.3.ABIv13 is needed by plesk-dovecot-pigeonhole-0.5.13-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot >= 2.3.13 is needed by plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot-abi-2.3.ABIv13 is needed by plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64']
YumRPMCheckError: [u'ERROR with transaction check vs depsolve:', 'psa-proftpd >= 1.3.7a is needed by plesk-web-hosting-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'psa-libpam-plesk is needed by plesk-core-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot-abi-2.3.ABIv13 is needed by plesk-dovecot-pigeonhole-0.5.13-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot >= 2.3.13 is needed by plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot-abi-2.3.ABIv13 is needed by plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64']
processTransaction event: 10 (Downloading Packages)
processTransaction event: 11 (unknown)
processTransaction event: 20 (Check Package Signatures)
processTransaction event: 30 (Running Test Transaction)
Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 286, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 281, in main
installer.perform(to_install, to_remove, opts.tries)
File "/usr/local/psa/bin/yum_install", line 197, in perform
self._perform(to_install, to_remove, pt_callback)
File "/usr/local/psa/bin/yum_install", line 216, in _perform
self.processTransaction(callback=pt_callback, rpmDisplay=QuietCallback())
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 6610, in processTransaction
self._doTestTransaction(callback,display=rpmTestDisplay)
File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 6689, in _doTestTransaction
raise Errors.YumRPMCheckError,retmsgs
YumRPMCheckError: [u'ERROR with transaction check vs depsolve:', 'psa-proftpd >= 1.3.7a is needed by plesk-web-hosting-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'psa-libpam-plesk is needed by plesk-core-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot-abi-2.3.ABIv13 is needed by plesk-dovecot-pigeonhole-0.5.13-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot >= 2.3.13 is needed by plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64', 'plesk-dovecot-abi-2.3.ABIv13 is needed by plesk-dovecot-imap-driver-18.0-2.centos.7+p18.0.35.2+t210526.1158.x86_64']
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_35', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', exit code: 0, output: ~empty
[2021-05-27 15:26:29.784090] Bootstrapper has finished action (exec time: 0 sec.): parent_name='panel', sequence='pkgs', stage='rollback', sequence_order='9999', operation='install', exec_cmd='test ! -f /usr/local/psa/admin/plib/scripts/update-failure-notification.php || /usr/local/psa/admin/bin/php /usr/local/psa/admin/plib/scripts/update-failure-notification.php'', m_arch='', exit code: 0, output: ~empty
[2021-05-27 15:26:29.790108] Launching component and product checkers...
[2021-05-27 15:26:29.790258] FileFetcher: get file (~empty)/report-update
[2021-05-27 15:26:29.790318] Downloading file report-update: 0%
[2021-05-27 15:26:29.933740] Downloading file report-update: 100% was finished.
[2021-05-27 15:26:29.933950] FileFetcher: get file (~empty)/pool/PSA_18.0.35_6216/examiners/py_launcher.sh
[2021-05-27 15:26:29.933988] Downloading file pool/PSA_18.0.35_6216/examiners/py_launcher.sh: 0%
[2021-05-27 15:26:29.953045] Downloading file pool/PSA_18.0.35_6216/examiners/py_launcher.sh: 100% was finished.
[2021-05-27 15:26:30.343627] Examination executed ["/root/parallels/pool/PSA_18.0.35_6216/examiners/py_launcher.sh" "/root/parallels/report-update" --op update --rc 1 --start-flag /var/lock/plesk-report-update.flag --to=18.0.35.2 --from=18.0.35] with code 0
Output:
~empty
Error:
~empty
[2021-05-27 15:26:30.352877] Error: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Visit Plesk Help Center to search for a solution.

How to resolve?

 

[IgorG]

How to resolve?

Something wrong with packages dependences.
I would suggest you contact Plesk Support Team. They will check and fix the issue directly on your server.