Issue Back up files created without backupinfo xml file for a website. So I can not restore it on another server

[buraker]

Server operating system version

Ubuntu 24.04

Plesk version and microupdate number

from 18.0.70.2

Hello,

I am creating successfull back ups for one of my websites. When I try to import it on other server it says no metadata found. I checked the tar file saw that some of the data tgz archives and backupinfo xml are missing in it. My other websites create and import backups flawlesly. What could be the problem of it?

Thank you in advance.

 

[scsa20]

Are you doing a full backup? Doing it at the domain level or doing through the server's tools and settings level?