Issue Backup error: Locale_Manager::convertToInternalLocale

[prudnicki]

Hi
I have a backup problem. It does not work. The problem is due to the locale manager. In the logs I found:

[2020-01-30 13:19:06.426] ERR [panel] Argument 1 passed to Locale_Manager::convertToInternalLocale() must be of the type string, null given, called in /usr/local/psa/admin/plib/functions.php on line 651:
0: /usr/local/psa/admin/plib/Locale/Manager.php:10
    Locale_Manager::convertToInternalLocale(NULL null)
1: /usr/local/psa/admin/plib/functions.php:651
    set_locale(NULL null)
2: /usr/local/psa/admin/plib/backup/cuScheduledBackup.php:191
    cuScheduledBackup->createDump(string '1')
3: /usr/local/psa/admin/plib/backup/cuScheduledBackup.php:54
    cuScheduledBackup->__construct()
4: /usr/local/psa/admin/plib/backup/scheduled_backup.php:18
ERROR: TypeError: Argument 1 passed to Locale_Manager::convertToInternalLocale() must be of the type string, null given, called in /usr/local/psa/admin/plib/functions.php on line 651 (Manager.php:10)

Of course I tried to use plesk repair utility but without success.

Did you have similar issues? Can you help? Thanks in advanced!

 

[IgorG]

Make sure that locale is set to null for the backup owner:

# plesk db "select pname,login,country,locale from clients;"
+---------------+----------+---------+--------+
| pname | login | country | locale |
+---------------+----------+---------+--------+
| Administrator | admin | US | null |
| John Doe | john.doe | US | null |
+---------------+----------+---------+--------+

Note: The owner of server-wide backups in Tools & Settings > Backup Manager is admin.

As a possible workaround, run the following command where en-US is the locale for the user:

MariaDB [psa]> update clients set locale='en-US' where login='admin';

Note: All available locales can be found with the command:

# plesk bin server_pref --locales-list

 

[prudnicki]

Hi Igor!
My default language is: en-US: ENGLISH (United States

In psa db > clients I already had locale='en-US'. It doesn't work. I also tried with null and empty string. Both fails.
Is there any other way to debug / solve that?

Important: I still can create backup manually from Plesk panel. The problem only occurs if the backup is scheduled and started automatically.

Thanks!

 

[sebgonzes]

I don't know it it's the same problem, but NO BACKUP in ALL our server since last update!!!!


Please plesk team, these bug are VERY criticals!!!!

 

[sebgonzes]

Well, in our case, IMPOSSIBLE TO MAKE ANY BACKUP!!! Full or incremental, it's fail on all our server, please, need an solution ASAP! it's not possible to get so heavy bug with update release!

 

[IgorG]

This is due to the bug #PPP-46219 in Plesk Obsidian which has been fixed in version 18.0.21.2.

Here it is in Plesk Obsidian Change Log:

Scheduled backups can now be created if the backups owner locale was not defined (set to null). (PPP-46219)

Please contact Plesk Support Team if you still have this issue.