Issue Backup errors

[Edgar Ruiz]

Hi,

We had a problem with a server, the RAID card failed, installed another server and restored the backups. Everything was restored correctly and seems to be working correctly, except for the backup, when performing an incremental or full backup the following errors occur:

[15717]: 2019-12-13 02:40:14.742 DEBUG Execute: df -P -k /home/vhbackup/clients/example/domains/example.com
[15717]: 2019-12-13 02:40:14.750 WARN 3947ac5f-76d9-4a18-85ca-8f3f141bb81c Not all the data was backed up into /home/vhbackup/clients/example/domains/example.com successfully.
Total space: 1667.00 GB; Available space: 1331.00 GB; Mounted on: /home.
Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/psa/PMM/agents/shared/HelpFuncs.pm line 714.

[21715]: 2019-12-13 01:07:33.723 DEBUG Database example_1, type mysql is skipped from backup due to error: Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/psa/PMM/agents/shared/HelpFuncs.pm line 714.
:
at /usr/local/psa/PMM/agents/shared/Logging.pm line 170.
Logging::debug('Database example_1, type mysql is skipped from backup due to ...', 'fatal') called at /usr/local/psa/PMM/agents/PleskX/Ple
skX.pm line 919
PleskX::excludeProblemDatabaseFromBackup('PleskX=HASH(0x28a2788)', 2, 'HASH(0x2f03468)', '') called at /usr/local/psa/PMM/agents/PleskX/Pl
eskX.pm line 2284
PleskX::makeDomainNode('PleskX=HASH(0x28a2788)', 'example.com', 0) called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1438
eval {...} called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 1440
PleskX::makeClientNode('PleskX=HASH(0x28a2788)', 'example', 'ARRAY(0x22d7e10)', 'ARRAY(0x22d7d38)', 0) called at /usr/local/psa/PMM/agents
/PleskX/PleskX.pm line 839
eval {...} called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 841
PleskX::createFullDump('PleskX=HASH(0x28a2788)') called at /usr/local/psa/PMM/agents/PleskX/PleskX.pm line 621
PleskX::dump('PleskX=HASH(0x28a2788)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 765
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x2b40a88)', 'HASH(0x2e73040)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 779
main:: perform('verbose', 4, 'owner-type', 'server', 'include-increments', 0, 'split-size', undef, 'session-path', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1374
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 406
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
Error::subs::try('CODE(0x1163828)', 'HASH(0x286bfd0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1382
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1386

And no backups are generated.

Check the permissions of the backup directory and also of selinux, all seem correct, search the forums and Google but I could not find any information about this problem.
Please ask for your help with this problem.
Thank you very much and excuse my "Google English"

Edgar

 

[IgorG]

Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/psa/PMM/agents/shared/HelpFuncs.pm line 714.

Not found similar error message in our internal resources. I think that investigation directly on your server is required. Please contact Plesk Support Team.

 

[Edgar Ruiz]

Not found similar error message in our internal resources. I think that investigation directly on your server is required. Please contact Plesk Support Team.

Thank you very much for the answer, sorry how should I contact to Plesk Support.

Again thank you and best regards .

Edgar

 

[IgorG]

Thank you very much for the answer, sorry how should I contact to Plesk Support.

How to get support directly from Plesk?

 

[Edgar Ruiz]

Thank you very much for the help, tomorrow I get in touch with them.

Best regards.

Edgar