Backup fails since upgrade to 10.x

[papick.taboada]

Since I upgraded to 10.x (now 10.2.0) on my ubuntu server I cannot backup to ftp anymore.

-> Scheduled backups always stated as "failed"
-> When I click on one of the failed "backup prefix" entries, I get a "Error: Unknown object type" displayed
-> Nothing ever gets removed, disk gets full every now and then
-> Server Repository in Backup-Manager always list the latest 3 backups, I configured 4!
-> Nothing is stored in the ftp server

Connection from the server to the ftp server is working fine.

So, this is what I see from the plesk panel webapp on my server. Is there any way to trigger a backup (to ftp server) as configured in the webapp from the command line?

Please help.

 

[IgorG]

Not enough information. Could you please try to pick up related error messages from logs in /usr/local/psa/PMM/logs/

 

[papick.taboada]

Thank you, now I know where the backup logs are...

According to the logs, the FTP upload failed:

<message id="1beb28f5-0f2e-44fb-88c3-8e37e3ff8a71" severity="error" code="FtpError">
<description>Can't upload file '/raid/psadumps/automatic_info_1105230431.xml.tar' to ftp</description>
</message>
<message id="68d54d30-c462-4add-8868-8620b417dcb8" severity="error" code="msgtext">
<description>'undef' password passed to makePasswordNode. Set to empty</description>
</message>

And the error mail is not getting sent because of:

Stacktrace is: Traceback (most recent call last):
File "/usr/local/psa/admin/share/pmmcli/pmmcli_daemon_actions.py", line 545, in process
action_item.process(logger)
File "/usr/local/psa/admin/share/pmmcli/pmmcli_daemon_actions.py", line 320, in process
mailsender.send(logger,self.__mail_to,self.__task_type,self.__task_status,self.__owner_guid,self.__owner_type,self.__creation_date,self.__fullname,self.__logfilename)
File "/usr/local/psa/admin/share/pmmcli/pmmcli_daemon_actions.py", line 281, in send
sendmail = subprocess.Popen(["sendmail",mail_sender,"-t","-oi"], stdin = subprocess.PIPE)
File "/usr/lib/python2.6/subprocess.py", line 633, in __init__
errread, errwrite)
File "/usr/lib/python2.6/subprocess.py", line 1139, in _execute_child
raise child_exception
OSError: [Errno 2] No such file or directory

Unfortunately, I can't tell what file or direcotry is not where it should be...

 

[IgorG]

Try to find all smb_users without defined password and update it

mysql> select * from smb_users where password IS NULL;

 

[papick.taboada]

The only row I found was the one of a mailing list email. I added a password (hope it does not break anything), now the backup fails and I can click on the webapp and check the failure error:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2011-06-20-105912.802/migration.result">
<message id="c2d2b3d0-e1aa-4cae-80c1-276a814bfeab" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="55100dbd-47e4-45e3-8395-a2c7f54280d0" severity="error" code="ExportFailed">
<description>The dump have been made successfully but can not be imported to FTP due to errors.
The dump 'manual_info_1106201059.xml' have been leaved at repository '/somewhereelse/psadumps'. Please export it manually</description>
</message>
<message id="9b5cf680-627b-4d77-8a74-737434d266d7" severity="error" code="FtpError">
<description>Can't upload file '/somewhereelse/psadumps/manual_info_1106201059.xml.tar' to ftp</description>
</message>
</execution-result>

Could it be some firewall/ active ftp thing?

 

[IgorG]

Do you have more detailed error messages in /opt/psa/PMM/sessions/2011-06-20-105912.802/migration.result ?
Try to use passive mode for FTP.

 

[papick.taboada]

Well, it only says ftp error.
Tried both - ftp active and passive mode, no changes.

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/opt/psa/PMM/sessions/2011-06-21-162644.729/migration.result">
<message id="50f68616-6338-4598-8a26-82ebde5c99ca" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="ddd17e4b-e7c9-48d4-8129-b605cb9f3643" severity="error" code="ExportFailed">
<description>The dump have been made successfully but can not be imported to FTP due to errors.
The dump 'manual_info_1106211626.xml' have been leaved at repository '/somepath/psadumps'. Please export it manually</description>
</message>
<message id="4c9f285f-cb4b-41c5-8764-4978970e664f" severity="error" code="FtpError">
<description>Can't upload file '/somepath/psadumps/manual_info_1106211626.xml.tar' to ftp</description>
</message>
</execution-result>

 

[IgorG]

Did you check FTP server logs, firewall settings?

 

[papick.taboada]

Problem was with ftp server, fixed.