Backup system broken // 504 Gateway Time-out => need help please !

[Tchiboun]

Hello,

I'm having some trouble with my backup system since I've updated Plesk to 11.5.24 (now 11.5.30). From the global system backup or in a specific domain, I can't use it and I've got a nginx 504 Gateway Time-out.
With each domain, I've got this bug and with the new domain too.
I've got a distant FTP server for my backup, is it possible that there are too much backups on the server to get a timeout ? My FTP server is ok and the backup files is up to date so the backup script is working fine.
If I stop Nginx and/or PHP-FPM, it's the same.
I had nginx timeout with all phpmyadmin, but with a no_apc directory, the bug was solved.

The webserver configuration checker (plesk extension) gives me this info : [2013-12-17 12:02:24][INFO] ==> STEP 1: Checking for custom configuration templates...
[2013-12-17 12:02:24][INFO] Custom template /opt/psa/admin/conf/templates/custom/domain/nginxDomainVirtualHost.php has been found
[2013-12-17 12:02:24][WARNING] Some custom configuration templates have been found. The custom templates have higher priority than default templates in case of configs generation.
Please check documentation for details: http://download1.parallels.com/Ples...linux-advanced-administration-guide/68693.htm
[2013-12-17 12:02:24][INFO] Result: Warning
The other test are ok so I've got just one warning. I've regenerated all my template. But I can't see the link between the template and the backup system.
So my first question is :
Are the plesk backup system scripts really compatible with nginx ? (Have someone solved the same probleme, I've looked for a long time on the web before post this)

So my second is :
How can I really diseable nginx because when I stop the service by the interface, I continue to have : nginx "504 Gateway Time-out" in the backup system ?

Thanks a lot fo your help.
Sorry for my english.

Pierre.

 

[Tchiboun]

Some news,

I've find this erreur message in the /var/log/sw-cp-server/error_log :
2013/12/16 23:59:13 [error] 37725#0: *2364 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 82.241.xxx.138, server: , request: "GET /plesk/server/backup/local-repository/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "sd-xxxxx.dedibox.fr:8443", referrer: "https://sd-xxxxx.dedibox.fr:8443/admin/server/tools"

And I found this error in the bootstrap section of the webserver configuration checker extension : "Erreur: Can not obtain file information: Unable to execute filemng: filemng: stat failed: No such file or directory System error 2: No such file or directory".

If it's a real time-out problem, what is the solution ? I supposed have set 600 sec and it seems to be the max.

Thanks for your help.

Pierre