Backups failed

[kingwolf]

Plesk 10.4.4 MU30 on Ubuntu: Backups failed

Hi together,

any idea why my backup tasks fail with the following error?
(planned and manual backups)

<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-05-15-041002.583/migration.result">
    <object name="DOMAINNAME-REMOVED" type="domain">
      <object name="DOMAINNAME-REMOVED" type="hosting">
        <message id="683f44fc-1da1-4154-89e7-e82d8e6faf67" severity="error" code="fatal">
          <description>Runtime error</description>
        </message>
        <message id="aea54d2f-cdf1-4cc3-8808-5fce422231f1" severity="error" code="CheckDump">
          <description>Unable to check dump: Could not check dump. Invalid xml response:  
 at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
	PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
	main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-05-15-041002.583') called at /opt/psa/admin/bin/plesk_agent_manager line 670
	main::__ANON__() called at /usr/share/perl5/Error.pm line 416
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x23d9170)', 'HASH(0x23d3c48)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
	main::perform('verbose', 0, 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2012-05-15-041002.583', 'profile-name', 'AUTOBACKUP_', 'owner-uid', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1217
	main::__ANON__() called at /usr/share/perl5/Error.pm line 409
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x237a200)', 'HASH(0x237a2d8)') called at /opt/psa/admin/bin/plesk_agent_manager line 1226
	main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1228.
</description>
        </message>
        <message id="64717d8e-1df8-4152-8bc4-ecb98b993d3f" severity="error" code="fatal">
          <description>Unable to create dump</description>
        </message>
      </object>
    </object>
  </execution-result>

Plesk 10.4.4 MU30
Ubuntu 2.6.32 Root-Server

 

[IgorG]

http://kb.parallels.com/en/113474

 

[kingwolf]

sorry nothing changed with this solution

# Backups directory
DUMP_D /var/lib/psa/dumps
DUMP_TMP_D /var/tmp

<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="error" log-location="/opt/psa/PMM/sessions/2012-05-16-080130.855/migration.result">
    <object name="domain.tld" type="domain">
      <object name="domain.tld" type="hosting">
        <message id="14ae7aed-a677-4d75-8e09-5e29f8e0e7df" severity="error" code="CheckDump">
          <description>Unable to check dump: Could not check dump. Invalid xml response:  
 at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
	PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1143
	main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2012-05-16-080130.855') called at /opt/psa/admin/bin/plesk_agent_manager line 670
	main::__ANON__() called at /usr/share/perl5/Error.pm line 416
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x322f548)', 'HASH(0x322ed98)') called at /opt/psa/admin/bin/plesk_agent_manager line 679
	main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2012-05-16-080130.855', 'description', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1217
	main::__ANON__() called at /usr/share/perl5/Error.pm line 409
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x30bcc00)', 'HASH(0x30bccd8)') called at /opt/psa/admin/bin/plesk_agent_manager line 1226
	main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1228.
</description>
        </message>
        <message id="7c711775-0ba4-4435-8d62-a35b690edf7f" severity="error" code="fatal">
          <description>Unable to create dump</description>
        </message>
      </object>
    </object>
  </execution-result>

please help!

 

[IgorG]

It is difficult to say what is wrong exactly without detailed investigation directly on your server. Therefore I suggest you contact support team and fill following template - http://forum.parallels.com/showthread.php?t=106113
I will forward it to developers for investigation.