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besim
New Pleskian
Hello folks,
I have problems with the extension "Acronis Backup" on Plesk Obsidian 18.0.40 after updating from 18.0.39 (on Debian 10.11).
Namely, every time I do a backup, I get an error via email and also in the log. Namely, the problem occurs at the beginning of the backup process, when executing the file "/usr/lib/Acronis/BackupAndRecovery/webcpprecapture".
In the corresponding log in the Acronis backup console I have the following entry:
If more information is needed, please write briefly what exactly and I will provide.
Besim
I have problems with the extension "Acronis Backup" on Plesk Obsidian 18.0.40 after updating from 18.0.39 (on Debian 10.11).
Namely, every time I do a backup, I get an error via email and also in the log. Namely, the problem occurs at the beginning of the backup process, when executing the file "/usr/lib/Acronis/BackupAndRecovery/webcpprecapture".
In the corresponding log in the Acronis backup console I have the following entry:
{
"code": "error",
"error": {
"domain": "environment",
"code": "MemoPreDataCaptureCommandNonZeroReturnCode",
"reason": "MemoPreDataCaptureCommandNonZeroReturnCode",
"context": {
"ExitCode": 1,
"_src": {
"code": 20250646,
"fields": {
"$module": "service_process_lxa64_27904",
"CommandID": "2F224F57-6933-4BFC-A6E9-E9E5A47DBA2D"
},
"src": {
"file": "d:/35/enterprise/common/tol/command/command.cpp",
"func": "MakeFailResult",
"line": 495,
"tag": "0x8d165e86fb8195bd"
},
"suberror": {
"code": 20250646,
"fields": {
"$module": "disk_bundle_lxa64_27904",
"CommandID": "2F224F57-6933-4BFC-A6E9-E9E5A47DBA2D"
},
"src": {
"file": "d:/35/enterprise/common/tol/command/command.cpp",
"func": "MakeFailResult",
"line": 495,
"tag": "0x8d165e86fb8195bd"
},
"suberror": {
"code": 1024,
"fields": {
"$module": "mms_lxa64_27904",
"ExitCode": 1
},
"src": {
"file": "d:/35/processor/spawn_operation.cpp",
"func": "RunProcess",
"line": 882,
"tag": "0x858cc05f488a8e52"
},
"suberror": {
"code": 10944515,
"fields": {
"$module": "mms_lxa64_27904"
},
"src": {
"file": "d:/35/enterprise/mms/managers/cmdline/impl/manager.cpp",
"func": "Execute",
"line": 93,
"tag": "0x6bf76712d83410aa"
},
"suberror": {},
"text": "Failed to execute command '/usr/lib/Acronis/BackupAndRecovery/webcpprecapture: /usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/bin/sw-engine)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /lib/x86_64-linux-gnu/libaps.so.1)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/lib/x86_64-linux-gnu/libboost-plesk-1.74/libboost_regex-plesk.so.1.74.0)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /lib/x86_64-linux-gnu/liblock_manager.so.2)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/lib/x86_64-linux-gnu/sw/librdbmspp.so.2)\nexit status 1\n'.",
If more information is needed, please write briefly what exactly and I will provide.
Besim
