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TITLE
Bug with Acronis Backup with Obsidian 18.0.40
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Obsidian v18.0.40_build1800211119.12 os_Debian 10.0, Intel(R) Xeon(R) Gold 5120 CPU @ 2.20GHz (4 core(s))
PROBLEM DESCRIPTION
The extension "Acronis Backup" (v1.5.5) is used, so far without problems. A nightly incremental backup is created to an external Acronis backup server.
After updating to Plesk Obsidian 18.0.40, an error is reported in the Acronis Dashboard after each backup, which is also sent via mail to the administrator.
STEPS TO REPRODUCE
After updating to Plesk Obsidian 18.0.40, an error is reported in the Acronis Dashboard after each backup, which also goes via mail to the administrator:
In the detailed log entry in the Acronis console about this error, there is a more detailed description that reports incorrect execution of an internal command that is executed as part of the backup. This script is unedited and included with the client.
ACTUAL RESULT
A backup is then created, but I cannot check whether this backup is complete. However, it is accessible as far as it goes. The above error messages are generated each time a backup is attempted (whether automatically or manually).
EXPECTED RESULT
None of these error messages and a correct backup.
ANY ADDITIONAL INFORMATION
none
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
Bug with Acronis Backup with Obsidian 18.0.40
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Obsidian v18.0.40_build1800211119.12 os_Debian 10.0, Intel(R) Xeon(R) Gold 5120 CPU @ 2.20GHz (4 core(s))
PROBLEM DESCRIPTION
The extension "Acronis Backup" (v1.5.5) is used, so far without problems. A nightly incremental backup is created to an external Acronis backup server.
After updating to Plesk Obsidian 18.0.40, an error is reported in the Acronis Dashboard after each backup, which is also sent via mail to the administrator.
STEPS TO REPRODUCE
After updating to Plesk Obsidian 18.0.40, an error is reported in the Acronis Dashboard after each backup, which also goes via mail to the administrator:
The 'Executing pre-data capture command' activity failed. The pre-data capture command completed with the following 'non-zero' return code: 1In the detailed log entry in the Acronis console about this error, there is a more detailed description that reports incorrect execution of an internal command that is executed as part of the backup. This script is unedited and included with the client.
{
"code": "error",
"error": {
"domain": "environment",
"code": "MemoPreDataCaptureCommandNonZeroReturnCode",
"reason": "MemoPreDataCaptureCommandNonZeroReturnCode",
"context": {
"ExitCode": 1,
"_src": {
"code": 20250646,
"fields": {
"$module": "service_process_lxa64_27904",
"CommandID": "2F224F57-6933-4BFC-A6E9-E9E5A47DBA2D"
},
"src": {
"file": "d:/35/enterprise/common/tol/command/command.cpp",
"func": "MakeFailResult",
"line": 495,
"tag": "0x8d165e86fb8195bd"
},
"suberror": {
"code": 20250646,
"fields": {
"$module": "disk_bundle_lxa64_27904",
"CommandID": "2F224F57-6933-4BFC-A6E9-E9E5A47DBA2D"
},
"src": {
"file": "d:/35/enterprise/common/tol/command/command.cpp",
"func": "MakeFailResult",
"line": 495,
"tag": "0x8d165e86fb8195bd"
},
"suberror": {
"code": 1024,
"fields": {
"$module": "mms_lxa64_27904",
"ExitCode": 1
},
"src": {
"file": "d:/35/processor/spawn_operation.cpp",
"func": "RunProcess",
"line": 882,
"tag": "0x858cc05f488a8e52"
},
"suberror": {
"code": 10944515,
"fields": {
"$module": "mms_lxa64_27904"
},
"src": {
"file": "d:/35/enterprise/mms/managers/cmdline/impl/manager.cpp",
"func": "Execute",
"line": 93,
"tag": "0x6bf76712d83410aa"
},
"suberror": {},
"text": "Failed to execute command '/usr/lib/Acronis/BackupAndRecovery/webcpprecapture: /usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/bin/sw-engine)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /lib/x86_64-linux-gnu/libaps.so.1)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/lib/x86_64-linux-gnu/libboost-plesk-1.74/libboost_regex-plesk.so.1.74.0)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /lib/x86_64-linux-gnu/liblock_manager.so.2)\n/usr/bin/sw-engine: /usr/lib/Acronis/system_libs/8.2.1/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/lib/x86_64-linux-gnu/sw/librdbmspp.so.2)\nexit status 1\n'.",
ACTUAL RESULT
A backup is then created, but I cannot check whether this backup is complete. However, it is accessible as far as it goes. The above error messages are generated each time a backup is attempted (whether automatically or manually).
EXPECTED RESULT
None of these error messages and a correct backup.
ANY ADDITIONAL INFORMATION
none
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
