cannot access ftp

[chris_g]

Hi,

I recently setup a virtual server and configured the ftp for our main domain but I cannot access it using the chosen login details. I cannot see anything in my setup that is incorrect, nor any reason that it wouldn't work.

Is there something I could be missing?

Sorry for the lack of information!

Thanks,
C

 

[Amin Taheri]

Error messages?
Anything from the logs ?

 

[gongcart]

When this happened in plesk, usually it is related to permission issues. Two way to resolve this

1. Uninstall FTP service, and then reinstall FTP service. After that, use plesk reconfiguration module to correct permission and folder mapping.
2. directly run the plesk reconfiguration module and if it does not help, try to resave your password information on that domain account and the permission sometimes will be reset.

 

[alta]

Also I advice you to check the following article: http://kb.odin.com/en/549