• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.

Cannot connect to FTP - External Firewall

exit15

Basic Pleskian
This a new out of the box install of Plesk 12.5 on 1&1 Could Server.
The FTP would not list directories and it will time out in the process of retrieving directories. After opening some ports on the server firewall, I am able to get the initial list of directories, but I cannot switch directories without timing out. Testing with Firefox's FTP client I noticed that it was asking for username and password for each directory change, something i could not see when using FileZilla.

Plesk Firewall is not installed, the could server has its own firewall and I opened the following ports:
TCP: 20, 21, 22, 80, 443, 3306, 8443, 8447, 49152-65534 (after reading this article: http://kb.odin.com/en/119525)

Any idea what the issue is?
 
The /etc/proftpd.d/passive_ports.conf lists PassivePorts 30000 30400. Once added to the external firewall the issue was resolved.
This issue was escalated twice to Odin support by my host and they did not come up with the solution, blaming it on my FileZilla client. Strange, but hopefully this will help the next person.

New firewall ports: TCP: 20, 21, 22, 80, 443, 3306, 8443, 8447, 30000-30400, 49152-65534
 
Back
Top