• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Cannot upgrade from 7.5.4 to 8.4.0

R

rvogti

Guest
I have a full Plesk backup tools-type backup available, although my understanding is that I would need to re-install 7.5.4 in order to use that, and then re-attempt upgrading from there. I can't even get 7.5.4 to work at this point - psa refuses to start, and the default apache page is displayed.

This is from the install program:

To select or deselect a component, enter its number;
Type a number or a character of desired action [N]:
Exchanging information with licensing server.base
Downloading the file PSA_8.4.0/plesk_getkeyinfo.sh: 100% done.
The key is for version 8.0.x, but the product version is 7.5.4
PHP Fatal error: Unable to start psakey module in Unknown on line 0
Failed to check whether a new license key is available.
The installation will not continue.

Continuing with the upgrade without having an appropriate product license
will result in the installation of a default license with limited
functionality. Administrators are advised to first acquire the appropriate
license before continuing with the product upgrade.

Do you want to continue?

Type either Yes or No:
[N]: Yes
Retrieving information about the installed packages...
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/build-8.4.0-rhel3-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Downloading the file PSA_8.4.0/update-rpm-RedHat-el3-i386/update-8.4.0-rhel3-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
Downloading the file PSA_8.4.0/thirdparty-rpm-RedHat-el3-i386/thirdparty-8.4.0-rhel3-i386.hdr.gz: 12%..21%..30%..43%..52%..61%..70%..83%..92%..100% done.
Determining the packages that need to be installed.
Warning: packages conflict by files detected: package psa-key-7.5-rhel3.build75050824.12.noarch
conflict with package psa-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package plesk-skins-8.4.0-0.95636.noarch
both have file /usr/local/psa/admin/htdocs/skins/aqua.compact/css/general.css with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-autoinstaller-3.3.1-build33080407.16.i586
both have file /usr/local/psa/admin/sbin/autoinstaller with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Warning: packages conflict by files detected: package plesk-skins-8.4.0-0.95636.noarch
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/htdocs/skins/aqua.compact/css/general.css with different md5 sum.
Warning: packages conflict by files detected: package psa-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-key-7.5-rhel3.build75050824.12.noarch
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Warning: packages conflict by files detected: package psa-autoinstaller-3.3.1-build33080407.16.i586
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/sbin/autoinstaller with different md5 sum.
Warning: packages conflict by files detected: package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Preparing Your System for Product Installation
===============================================================================

There are 1 packages required for product to function properly, which
were not found in your system.

There are 1 packages that need to be upgraded
in order to install the product.



N) Install packages; P) Go back;
Q) Cancel installing; L) Show a list of packages;
Select action [N]: l
1. perl-Mail-SpamAssassin-3.1.0-1.i386
2. spamassassin-3.1.0-1.i386
3. [R] mod_webapp-4.1.29-41psa.rhel3.i586
4. [R] psa-agent-1.3.5-75060321.20.noarch
5. [R] psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
6. [R] psa-api-common-7.5.4-rhel3.build75060321.20.noarch
7. [R] psa-api-rpc-doc-7.5.4-rhel3.build75060321.20.noarch
8. [R] psa-api-rpc-protocol-7.5.4-rhel3.build75060321.20.noarch
9. [R] psa-bu-7.5.4-rhel3.build75060321.20.i586
10. [R] psa-hotfix5-7.5.4-rhel3.build75060118.18.i586
11. [R] psa-hotfix6-7.5.4-rhel3.build75060321.20.i586
12. [R] psa-hotfix7-7.5.4-rhel3.build75060413.12.i586
13. [R] psa-hotfix8-7.5.4-rhel3.build75060617.18.i586
14. [R] psa-key-7.5-rhel3.build75050824.12.noarch
15. [R] psa-pre-keyupdate-7.5.4-rhel3.build75050824.12.i586
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
~
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~
~
~
Preparing Your System for Product Installation
===============================================================================

There are 1 packages required for product to function properly, which
were not found in your system.

There are 1 packages that need to be upgraded
in order to install the product.



N) Install packages; P) Go back;
Q) Cancel installing; L) Show a list of packages;
Select action [N]:
Determining the amount of free disk space
===============================================================================

Plesk and operating system packages will be downloaded and saved to the
directory '/root/parallels'.

Required disk space: 60.91 Mb.

Available disk space: 19073.65 Mb.
 
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-api-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-awstats-configurator-1.0.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-horde-3.1.7-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-hotfix4-8.4.0-rhel3.build84080514.18.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-imp-4.1.6-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-ingo-1.1.5-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-kronolith-2.1.8-rhel3.build84080514.18.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-libpam-plesk-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-mimp-1.0.2-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-mnemo-2.1.2-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-passwd-3.0.1-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/horde/psa-turba-2.1.7-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/base/psa-updates-8.4.0-rhel3.build84080514.18.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/docs/psa-manual-custom-skin-guide-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/PPWSE/PPWSE-1.1-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/api/psa-api-rpc-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/migration/psa-migration-manager-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-Apache-ASP-2.57-0.93298.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-Font-AFM-1.18-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-FreezeThaw-0.43-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-HTML-Format-1.23-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-MLDBM-2.01-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/perl/perl-MLDBM-Sync-0.30-70.95787.i386.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/java/mod_jk-ap20-1.2.15-42psa.rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/java/psa-tomcat-configurator-8.4.0-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/firewall/psa-firewall-1.0.1-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/vpn/psa-vpn-2.0.1-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/fileserver/psa-fileserver-1.0.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/sshterm/SSHTerm-0.2.2-rhel3.build84080425.19.noarch.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/watchdog/psa-watchdog-2.0.3-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/csgs/cs-gs-2.0.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/modules/bf1942/psa-bf1942-1.0.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/drweb/drweb-qmail-4.33-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/drweb/drweb-updater-4.33-rh4_psa.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/mail/psa-spamassassin-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/mail/psa-qmail-rblsmtpd-0.70-rhel3.build84080514.18.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/dist-rpm-RedHat-el3-i386/opt/backup/psa-backup-manager-8.4.0-rhel3.build84080425.19.i586.rpm: skipped because of md5 checksum match.
Downloading the file PSA_8.4.0/update-rpm-RedHat-el3-i386/spamassassin-3.1.0-1.i386.rpm:
Downloading the file PSA_8.4.0/update-rpm-RedHat-el3-i386/perl-Mail-SpamAssassin-3.1.0-1.i386.rpm:
Starting installation of packages
Warning: packages conflict by files detected: package psa-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-key-7.5-rhel3.build75050824.12.noarch
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-api-8.4.0-rhel3.build84080425.19.noarch
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Warning: packages conflict by files detected: package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
conflict with package psa-7.5.4-rhel3.build75050824.12.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Warning: packages conflict by files detected: package psa-key-7.5-rhel3.build75050824.12.noarch
conflict with package psa-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/tmp/psa.key with different md5 sum.
Warning: packages conflict by files detected: package psa-api-cli-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/bin/update_list.py with different md5 sum.
Warning: packages conflict by files detected: package psa-api-common-7.5.4-rhel3.build75060321.20.noarch
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/plib/api-common/CustomButtonManipulator.php with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-backup-manager-8.4.0-rhel3.build84080425.19.i586
both have file /usr/local/psa/admin/plib/templates/backup/backup_dialog.tpl with different md5 sum.
Warning: packages conflict by files detected: package psa-7.5.4-rhel3.build75050824.12.i586
conflict with package psa-api-8.4.0-rhel3.build84080425.19.noarch
both have file /usr/local/psa/admin/sbin/vzcp_auth with different md5 sum.
Installing the package mod_jk-ap20-1.2.15-42psa.rhel3.build84080425.19.i586, psa-8.4.0-rhel3.build84080425.19.i586, psa-libpam-plesk-8.4.0-rhel3.build84080425.19.i586, psa-api-8.4.0-rhel3.build84080425.19.noarch, psa-vpn-2.0.1-rhel3.build84080425.19.i586, psa-fileserver-1.0.0-rhel3.build84080425.19.i586, psa-backup-manager-8.4.0-rhel3.build84080425.19.i586, psa-manual-custom-skin-guide-8.4.0-rhel3.build84080425.19.noarch, psa-bf1942-1.0.0-rhel3.build84080425.19.i586, cs-gs-2.0.0-rhel3.build84080425.19.i586, psa-migration-manager-8.4.0-rhel3.build84080425.19.i586, psa-watchdog-2.0.3-rhel3.build84080425.19.i586, psa-firewall-1.0.1-rhel3.build84080425.19.i586, psa-api-rpc-8.4.0-rhel3.build84080425.19.noarch, psa-spamassassin-8.4.0-rhel3.build84080425.19.i586, psa-tomcat-configurator-8.4.0-rhel3.build84080425.19.noarch, spamassassin-3.1.0-1.i386, perl-Mail-SpamAssassin-3.1.0-1.i386
error: Failed dependencies:
psa-pre >= 7.5.4 is needed by (installed) psa-locale-base-en-US-7.5.4-rhel3.build75051115.01
ERROR: Unable to install the requested packages because of package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.
 
Here's what's installed after the installer terminates:

[root@jupiter plesk]# rpm -qa | grep psa
perl-HTML-Format-1.23-51psa
psa-sbm2-1.0-49
psa-tomcat-configurator-7.5.4-rhel3.build75050824.12
perl-MLDBM-Sync-0.30-61psa
psa-qmail-1.03-rhel3.build84080425.19
drweb-base-4.33-rh5_psa
psa-kronolith-2.1-rhel3.build75060412.17
psa-pre-keyupdate-7.5.4-rhel3.build75050824.12
psa-key-7.5-rhel3.build75050824.12
psa-vpn-1.0.0-rhel3.build75050824.12
psa-imp-4.1-rhel3.build75060410.18
psa-api-rpc-7.5.4-rhel3.build75050930.11
psa-fileserver-1.0.0-rhel3.build75050824.12
psa-pylibplesk-8.4.0-rhel3.build84080425.19
psa-courier-imap-add-8.4.0-rhel3.build84080425.19
psa-bu-7.5.4-rhel3.build75060321.20
psa-api-rpc-doc-7.5.4-rhel3.build75060321.20
psa-api-cli-7.5.4-rhel3.build75060321.20
psa-pear-1.4.9-20060517.1
psa-qmail-rblsmtpd-0.70-rhel3.build75050824.12
psa-locale-base-en-US-8.4.0-rhel3.build84080425.19
psa-locale-base-en-US-7.5.4-rhel3.build75051115.01
psa-logrotate-3.7-rhel3.build84080425.19
psa-hotfix6-7.5.4-rhel3.build75060321.20
psa-autoinstaller-3.3.1-build33080407.16
drweb-daemon-4.33-rh5_psa
psa-api-rpc-protocol-7.5.4-rhel3.build75060321.20
psa-ingo-1.1-rhel3.build75060412.17
psa-api-common-7.5.4-rhel3.build75060321.20
psa-api-rpc-7.5.4-rhel3.build75060321.20
psa-manual-custom-skin-guide-7.5.4-rhel3.build75050824.12
psa-hotfix5-7.5.4-rhel3.build75060118.18
psacct-6.3.2-35.rhel3
psa-hotfix7-7.5.4-rhel3.build75060413.12
psa-bf1942-1.0.0-rhel3.build75050824.12
frontpage-5.0-72psa.rhel3
psa-hotfix8-7.5.4-rhel3.build75060617.18
psa-proftpd-xinetd-1.3.1-rhel3.build84080425.19
psa-agent-1.3.5-75060321.20
psa-migration-manager-7.5.4-rhel3.build75060321.20
psa-watchdog-1.0.0-rhel3.build75060321.20
psa-mnemo-2.1-rhel3.build75060412.17
psa-qmail-1.03-rhel3.build75060321.20
psa-7.5.4-rhel3.build75050824.12
perl-Font-AFM-1.18-61psa
psa-firewall-1.0.1-rhel3.build75050824.12
psa-proftpd-1.3.1-rhel3.build84080425.19
psa-php4-configurator-1.4.0-rhel3.build84080425.19
mod_webapp-4.1.29-41psa.rhel3
psa-spamassassin-7.5.4-rhel3.build75060617.18
psa-passwd-3.0-rhel3.build75060412.17
psa-horde-3.1.1-rhel3.build75060413.11
perl-FreezeThaw-0.43-61psa
perl-MLDBM-2.01-61psa
psa-ftputil-8.4.0-rhel3.build84080425.19
psa-sbm-1.1-35
drweb-updater-4.33-rh3_psa
psa-turba-2.1-rhel3.build75060412.17
psa-boost-1.32.0-6
 
You need to update in steps.
First you update to plesk 8 from the command line
Then you ask for swsoft for a new license.
After that the upgrade has to be simple.
 
Ok, didn't realize that. The upgrade crashed mid-way through and I had to get SWsoft to come fix it. By the way, anyone know what qmail-remote.moved is?
 
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