Resolved Can't connect to Plesk after update to 18.0.61 Update 1

[King555]

Server operating system version

Ubuntu 18.04.6 LTS x64

Plesk version and microupdate number

18.0.61 Update 1

I just upgraded my Plesk from version 18.0.60 Update 1 to 18.0.61 Update 1. Now I can't connect to the panel. Everything else works fine (websites, mail, etc.), but I can't connect to Plesk itself. There is no error message, just no connection (of course there is a browser error message, but this depends on the browser).

I use a specific port to connect to Plesk, not the standard port. Maybe this does not work anymore?

I already did a

service psa restart

, a

service sw-cp-server restart

, and a

plesk repair installation

without any success.

I've read in the forum that there were problems with a custom URL after the update, but obviously the fix has been released (which is Update 1).

What can I do?

 

[Kaspar@Plesk]

Have you previously configured a customized URL for logging in?

Also, are there any errors when checking the status of service sw-engine status and service sw-cp-server status?

 

[Avox]

Yesterday evening it was still working, this morning I also have 502 Bad Gateway :/
(Debian 10)

 

[King555]

According to service sw-engine status and service sw-cp-server status everything is fine, no error messages, just "active", green text, etc.

I figured out that the port was not reachable anymore (and the original ports are blocked via firewall). That's because ipv6_ports.inc and plesk.conf in the directory /etc/sw-cp-server/conf.d were overwritten with the default values by the last update (this never happened before). I edited them back for using my special port and now it works again! Thanks!

 

[diederikk]

I had a similar issue, after upgrade to Plesk Obsidian 18.0.61 last Thursday the dB did not restart and I had to replace a back up (I have little server experience, manage most from Plesk), the Plesk interface gives 500 Plesk\Exception\Database (see screenshot) and going to the repair kit doesn't solve anything.

Any suggestions what to do?

 

[Kaspar@Plesk]

Since you mentioned you have little experience I suggest contacting Plesk support for assistance on the issue. To sign-in to support please go to https://support.plesk.com

If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk

 

[diederikk]

Hi Kaspar,

Tx for the answer, what if I said I had some experience? I'd like to try and solve (and learn). SO if you have any directions, I'd be happy to try
tx/diederik

 

[Kaspar@Plesk]

Sure. You'll first have to find out why mariadb won't start in the first place. Connect to your server via SSH and run systemctl status mariadb and journalctl -xe. This should give you some more information.

After that you can search trough the Plesk knowledge base (and perhaps this forum also) for any specific errors found in the previous step. If you unsure about anything, open a new topic with any information you've found so far.

 

[diederikk]

ill give it a try - for now turning off the update prevents the event from happening, giving me sometime to find a solution.
Tx for the help!
/d