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Issue Can't update anymore Plesk or Debian apt-get

321support

321support

New Pleskian
Hello everyone, I have some issue with my server updating.
I'm running a OVH server with Debian 7.11 and Plesk 17.5.3.
Since some month I noticed that the updates were running but the patch number were not increasing, I'm stuck with Update #65.
I checked and I got some error message retrieving updates and from there I begin to receive error emails.

Can you please help me?

plesk repair all -y
Code: 
...
Checking Linux system files[2019-03-26 10:12:10] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/fsmng' '--check-ac' '/var/lib/psa/dumps' '--perms' '0750' '--owner' 'psaadm' '--group' 'psaadm'] with exit code [1]

  fsmng failed: W: Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/source/Sources  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]

W: Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/binary-amd64/Packages  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]

W: Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/binary-i386/Packages  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]

E: Some index files failed to download. They have been ignored, or old ones used instead.
ERROR:Command '['/usr/bin/apt-get', 'update']' returned non-zero exit status 100

apt-get update
Code: 
Ign http://debian.mirrors.ovh.net wheezy Release.gpg
Ign http://debian.mirrors.ovh.net wheezy Release                                                                            
Ign http://debian.mirrors.ovh.net wheezy/main Sources/DiffIndex                                                            
Found http://security.debian.org wheezy/updates Release.gpg                                                              
Ign http://debian.mirrors.ovh.net wheezy/main amd64 Packages/DiffIndex                                                      
Found http://security.debian.org wheezy/updates Release                                                                  
Ign http://debian.mirrors.ovh.net wheezy/main i386 Packages/DiffIndex                                                      
Found http://autoinstall.plesk.com wheezy Release.gpg                                                                    
Found http://security.debian.org wheezy/updates/main Sources                                                              
Found http://security.debian.org wheezy/updates/main amd64 Packages                                                      
Found http://security.debian.org wheezy/updates/main i386 Packages                                                        
Found http://security.debian.org wheezy/updates/main Translation-en                                                      
Found http://autoinstall.plesk.com wheezy Release.gpg                                                                    
Found http://autoinstall.plesk.com wheezy Release                                              
Found http://updates.atomicorp.com wheezy Release.gpg                                          
Ign http://debian.mirrors.ovh.net wheezy/main Translation-it_IT                                        
Found http://autoinstall.plesk.com wheezy Release                          
Found http://updates.atomicorp.com wheezy Release                        
Ign http://debian.mirrors.ovh.net wheezy/main Translation-it              
Ign http://debian.mirrors.ovh.net wheezy/main Translation-en              
Found http://autoinstall.plesk.com wheezy/all amd64 Packages            
Err http://debian.mirrors.ovh.net wheezy/main Sources                                          
  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]
Err http://debian.mirrors.ovh.net wheezy/main amd64 Packages                  
  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]
Err http://debian.mirrors.ovh.net wheezy/main i386 Packages
  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]
Found http://updates.atomicorp.com wheezy/main amd64 Packages
Found http://updates.atomicorp.com wheezy/main i386 Packages
Found http://autoinstall.plesk.com wheezy/all amd64 Packages        
Found http://autoinstall.plesk.com wheezy/all i386 Packages          
Ign http://autoinstall.plesk.com wheezy/all Translation-it_IT          
Ign http://autoinstall.plesk.com wheezy/all Translation-it
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Ign http://updates.atomicorp.com wheezy/main Translation-it_IT
Ign http://updates.atomicorp.com wheezy/main Translation-it
Ign http://updates.atomicorp.com wheezy/main Translation-en
W: Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/source/Sources  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]

W: Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/binary-amd64/Packages  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]

W: Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/binary-i386/Packages  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]

E: Unable to download some files from the index: will be ignored or old ones will be used.

Code: 
2019-03-26 06:28:49 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-03-26 06:32:23 ERROR: W:Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/source/Sources  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]
, W:Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/binary-amd64/Packages  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]
, W:Failed to fetch http://debian.mirrors.ovh.net/debian/dists/wheezy/main/binary-i386/Packages  404  Not Found [IP: 2001:41d0:202:100:213:32:5:7 80]
, E:Some index files failed to download. They have been ignored, or old ones used instead.
2019-03-26 06:32:23 ERROR: Exited with returncode 1.


email error:
Code: 
/usr/bin/kcarectl --auto-update --gradual-rollout=auto
[Errno 2] No such file or directory: '/proc/modules'
 
IgorG said:
Try to disable OVH mirror in Plesk Installer Settings and use default Plesk update servers.
Click to expand...

this is my source.list
Code: 
:~# cat /etc/apt/sources.list
deb http://debian.mirrors.ovh.net/debian/ wheezy main
deb-src http://debian.mirrors.ovh.net/debian/ wheezy main

deb http://security.debian.org/ wheezy/updates main
deb-src http://security.debian.org/ wheezy/updates main
deb http://updates.atomicorp.com/channels/tortix-common/debian wheezy main

Can I ask you where I can find the default plesk update servers?
 
Same with jessie. It seems debian restructured their server yesterday and removed some symlinks and/or directories. jessie-updates and jessie-backports do not exist anymore, and oldoldstable (wheezy) is completely gone.

Error mail:
Code: 
Some problems occurred with the System Updates tool on your server <redacted>. Please resolve them manually.



Reason: 2019-03-26 06:27:34 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']

2019-03-26 06:29:37 ERROR: W:Failed to fetch [URL]http://httpredir.debian.org/debian/dists/jessie-backports/main/binary-amd64/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://httpredir.debian.org/debian/dists/jessie-backports/contrib/binary-amd64/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://httpredir.debian.org/debian/dists/jessie-backports/non-free/binary-amd64/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://httpredir.debian.org/debian/dists/jessie-backports/main/binary-i386/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://httpredir.debian.org/debian/dists/jessie-backports/contrib/binary-i386/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://httpredir.debian.org/debian/dists/jessie-backports/non-free/binary-i386/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://http.debian.net/debian/dists/jessie-updates/main/binary-amd64/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://http.debian.net/debian/dists/jessie-updates/contrib/binary-amd64/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://http.debian.net/debian/dists/jessie-updates/non-free/binary-amd64/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://http.debian.net/debian/dists/jessie-updates/main/binary-i386/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://http.debian.net/debian/dists/jessie-updates/contrib/binary-i386/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , W:Failed to fetch [URL]http://http.debian.net/debian/dists/jessie-updates/non-free/binary-i386/Packages[/URL]  404  Not Found [IP: 2a04:4e42:3::204 80] , E:Some index files failed to download. They have been ignored, or old ones used instead.

2019-03-26 06:29:37 ERROR: Exited with returncode 1.
 
Some problems occurred with the System Updates tool on your server vps.tothestars.de. Please resolve them manually.

Reason: 2019-03-26 06:30:46 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-03-26 06:31:17 ERROR: W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/main/source/Sources 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/contrib/source/Sources 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/non-free/source/Sources 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/main/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/contrib/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/non-free/binary-amd64/Packages 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/main/binary-i386/Packages 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/contrib/binary-i386/Packages 404 Not Found
, W:Failed to fetch http://ftp.de.debian.org/debian/dists/jessie-updates/non-free/binary-i386/Packages 404 Not Found
, E:Some index files failed to download. They have been ignored, or old ones used instead.
2019-03-26 06:31:17 ERROR: Exited with returncode 1.

Similar issue here. Running plesk onyx 17.8.11 update 46 on vps with debian jessie 8.11.

jessie-updates doesn't exist any more.

Are IgorG's answers #2 / #4 still the recommended solution?
Edit: Possibly not. My Plesk is already set to the "Official Plesk Updates server".
After reading twice my problem and the problem of "mow" in this thread is not exactly the same as the problem of the thread starter. debian restructured the mirrors.

Please advice. Should i start a new thread for it?
 
Last edited:
Matthl said:
After reading twice my problem and the problem of "mow" in this thread is not exactly the same as the problem of the thread starter. debian restructured the mirrors.

Please advice. Should i start a new thread for it?
Click to expand...

I think we can start another thread for the Debian wheezy/jessie update servers.

Still my server can't do properly Plesk updates.
 
Have you tried to fix it with

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

?
 
Last edited:
I use Ubuntu 18.04.02 LTS
For some reasen the last apt-get update was on 25.03.2019
Usually the update would be daily but for some reason pleask isn't able to execute apt-get update?
If I try it via SSH it works perfectly, so I guess its not the source list in this case?
 

Attachments

  • PleskUpdate.JPG
    PleskUpdate.JPG
    112.4 KB · Views: 14
321support said:
Try
# plesk sbin pum --check
Click to expand...

Code: 
2019-03-28 09:57:05 INFO: pum is called with arguments: ['--check']
2019-03-28 09:57:05 ERROR: Previous Plesk installer call finished unsuccessfully. PUM will not perform any update operations until Plesk installation is fixed.
2019-03-28 09:57:05 ERROR: Exited with returncode 50.

Last 2 error:
Code: 
2019-03-22 06:28:10 INFO: pum is called with arguments: ['--check']
2019-03-22 06:28:14 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-03-22 06:28:16 INFO: pum is called with arguments: ['--check']
2019-03-22 06:28:16 ERROR: Update operation was locked by another update process (Plesk installer or pum).
2019-03-22 06:28:16 ERROR: Exited with returncode 100.

Code: 
2019-03-22 06:28:37 INFO: pum completed successfully
2019-03-22 06:28:37 INFO: pum is called with arguments: ['--check']
2019-03-22 06:28:40 INFO: pum is called with arguments: ['--list', '--repo-info', '--json']
2019-03-22 06:29:11 ERROR:
2019-03-22 06:29:11 ERROR: Exited with returncode 1.

-Edit1
plesk repair installation fixed it. But i hoped to find out what went wrong. See also:
Plesk Update Manager will not perform any update operations until Plesk installation is fixed

-Edit2
Ok, was to early. Still the same error 50 if I try to update

-Edit3
"plesk installer update" worked. Lets see if the error will come back
 
Last edited:
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