Can't upgrade from 8.6

[rsbailey]

When I attempt to upgrade my Plesk 8.6 installation to 9.2.3 (using either the full install or the web installer) I get the error:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11713
Date: 11/19/2009
Time: 1:35:35 AM
User: WIN-10-VE1\Administrator
Computer: WIN-10-VE1
Description:
Product: Parallels Plesk Panel 9.2 for Windows -- Error 1713. Parallels Plesk Panel 9.2 for Windows cannot install one of its required products. Contact your technical support group. System Error: 1625.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 45 31 39 35 44 43 32 {E195DC2
0008: 36 2d 41 36 42 34 2d 34 6-A6B4-4
0010: 45 31 33 2d 42 38 45 39 E13-B8E9
0018: 2d 44 36 31 42 34 33 39 -D61B439
0020: 39 37 44 44 44 7d 97DDD}

Followed by the pop-up:

Fatal error during installation, (Error code 1603) at Unable to execute "C:\Program Files\Parallels\Install\090914.11\Plesk.msi" REINSTALLMODE=vomus

This is on Windows Server 2003 R2, in a Virtuozzo container. There is one other container on this server and I was able to upgrade Plesk on it without issue (from 8.6 to 9.2.1 at the time). I haven't tried dropping back to the 9.2.1 install files. Searches seem to indicate this might be a generic Windows/InstallShield error, but I haven't found a solution yet.

 

[IgorG]

Try to run msi installer manually with something like:

C:\Install>plesk_9.2.3.msi /l*v "C:\Install\pleskmsi.log" reinstallmode=vomus DOWNLOADFILES=no

And read carefully pleskmsi.log. I hope it will hel with reasons understanding.

 

[Satoriya]

Also, it might be helpful to review Application,System and Plesk event viewer logs for possible error/warning from MsiInstaller.