Certificate Problem

[Warface1]

I really need an explanation to fix this problem in Plesk 9.2.3.....

I have like 10 different SSL Certificates set on the server. I assigned each IP with a certificate, everything's fine.... for about 4 or 5 days then all of the certificate goes back to the Default one (Plesk).....

How can I fixed this without checking the certificates each 4 or 5 days to see if they haven't changed.

Thanks

 

[Warface1]

Hello this is a serious bug !!!! Could someones help me on this ??

 

[HostaHost]

Any chance you're performing migrations of new sites to the server? The migration program will reset all of your certificates on all the sites, it's a bug, fixed in 9.3 or there's a patch for older version 9.2.

 

[Warface1]

No migration were made, it happens just like that without notice at any given times

 

[HostaHost]

I think I remember that the other issues were somehow related to the tool that extracts the migrated files; any chance you're doing backups and restores using the Plesk backup utility when the issue occurs? Just guessing at this point.

 

[Warface1]

As I said earlier, no migration were made, I have around 400 websites on this server and since Day 1 , the certificate won't stay on theirs.

 

[HostaHost]

What about the backup/restore software, is that being used?

 

[Warface1]

Yeah it's used for every websites in a weekly basis.

 

[HostaHost]

If the resets are occurring around the same time backup/restore is used, the issue may be related. I'd recommend patching the migration manager with the patches they released just in case since the restore wizard I think uses the same deployment tool that the restore uses and that is what was patched to fix the cert reset issue. Or upgrade to 9.3.