• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Change HELO hostname

WhiteLAB

New Pleskian
Server operating system version
Ubuntu 22.04 x64
Plesk version and microupdate number
18.0.52
Hi there,

I've been trying to setup my email account and testing the configuration with mail-tester.com.

While doing so mail-tester.com is showing the following error
454.png
86876.png

My hosting service "vultr" told me the following:
"As shown in the error message your rDNS record is correct, and the IP they report is correct as well. The HELO is sending an incorrect hostname. This will need to be changed, and likely has a configuration parameter for the service in Plesk. Unfortunately if you do not see this option you may need to contact Plesk support for further assistance."
 
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