Changing permission on httpdocs

[ChristineD]

My service provider moved my website to a dedicated server. On Plesk httpdocs showed under user "Root" and the permissions for the httpdocs folder were not set for read.

I tried to change the permissions on Plesk but when I clicked on the folder, I got this:

Unable to change directory to /subdomains/<subdomain_name>/httpdocs: filemng failed: filemng: opendir failed: Permission denied
System error 13: Permission denied

I looked the problem up and found this:

Resolution
Choose the "Use the FTP user account of the main domain" option while setting up hosting preferences of a subdomain in order to be able to manage the subdomain using File Manager from within the main domain account.

Is this something I can resolve by going into Plesk or is it something only my service provider can do?

Thanks

 

[Faris Raouf]

Well, that doesn't sound good at all. It almost looks as though there was a problem with the Plesk install. If there's a problem with httpdocs there could be a problem elsewhere too.

I'd say this is definitely something for the service provider to adjust, or at least look into.

 

[ChristineD]

Thanks Faris!