• The new Python extension is now available. It allows customers to deploy and manage WSGI-based Python applications on their websites directly from Plesk.
  • Debian 11 has reached its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.81 is the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Clean install > admin / setup does not work

W

wmostrey

Guest
I just did a clean install on a Fedora Core 2 system of the install script type. Everything went perfect, but when I connect to https://[mydomain]:8443 and try to login with user admin and password setup, I get the message "Access denied". Why is that? (And no, my caps-lock is not on). How can I reset the password without access to the GUI?

When I open /etc/psa/.psa.shadow the password is "setup" but I really cannot log in.
 
You mysql password is different than setup. If you try in command line to login to mysql with:

mysql -uadmin -psetup

Does it work?
 
I found the problem, though I think it's more of a bug: When I connect to https://[domainname]:8443 it does not work. When I connected to https://[ip]:8443 it did work, though in the installation manual it says that I can connect to either the domain name or the ip address, I guess it's either listed wrong in the manual, or it's a bug.
 
Technically there is no difference if you login through website name or IP. Do you use a home router with load balancing?
 
I am having this problem too..

mysql -uadmin -p`cat /etc/psa/.psa.shadow

I log in just fine, cant login via psa.
 
My problem I guess was roots pw needs to match the pw set for admin, install didnt grab it correctly the first time around.
 
Back
Top