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Resolved Creating domain does not work

T

TinaBura

Basic Pleskian
OS: Debian 9.13
Product: Plesk Obsidian 18.0.38 Update #1

I try to create/add a new domain to Plesk. I have clicked on +Add Domain and selected Registered domain name. I have entered the domain name and then clicked on Add Domain. Now I can see a small modal window on the bottom saying:
Creating domain xxxx.com
progress bas
detailed progress
If I click on detailed progress, I can see the first step Creating a subscription running. All other 5 steps are queued. It is for half an hour now. I have already restarted the server from Tool&Settings. Nothing changes. The creating domain notification remains. The domain is not in the list of the domain.
What should I do now? It looks like domain cannot be created. I do not know why. I cannot cancel the process. Will Plesk try to stop the creation process on its own?
Thank you!
Tina Bura
 
I have managed to stop the tasks with these instructions  How to cancel a stuck task in Plesk
Then I have tried to create a domain again. It stuck again.
The domain in question was previously hosted on the same Plesk server as alias domain. I have removed the alias and try to create a new domain as webspace. Can somebody help to figure out, why it does not work?
Tina
 
I'd suggest you try to troubleshoot it with Plesk logs /var/log/plesk/panel.log and /var/log/sw-cp-server/sw-engine.log
 
Thank you!
/var/log/sw-cp-server/sw-engine.log is empty
/var/log/plesk/panel.log does not contain anything related to domain creation.

Any other idea? The process gets stuck on Creating a subscription step. Trying to create a temporary domain -> same behavior. I do not use subscriptions, I am the only admin user on this server.

Any help?
 
Hi,
I have enabled the logs. There is still nothing there right after domain creation.
  • /var/log/sw-cp-server/sw-engine.log contains log from task cancellation  How to cancel a stuck task in Plesk
  • /var/log/plesk/panel.log contains SQL queries from task cancellation and some other SQL queries
[2021-09-13 09:22:02.404] 3513:613efc19df512 DEBUG [dbquery] [278] END: 0.00015 sec
[2021-09-13 09:22:02.425] 3513:613efc19df512 DEBUG [dbquery] [279] SQL: DELETE FROM `MailOutgoingMessagesStats` WHERE (collectDate < '2021-08-13 07:22:00')
[2021-09-13 09:22:02.425] 3513:613efc19df512 DEBUG [dbquery] [279] END: 0.02074 sec
[2021-09-13 09:22:02.426] 3513:613efc19df512 DEBUG [dbquery] [280] SQL: DELETE FROM `MailOutgoingMessagesPeaks` WHERE (endDate < '2021-08-13 07:22:00')
[2021-09-13 09:22:02.426] 3513:613efc19df512 DEBUG [dbquery] [280] END: 0.00016 sec
[2021-09-13 09:22:02.435] 3513:613efc19df512 DEBUG [dbquery] [281] SQL: DELETE FROM `SubscriptionOutgoingMessagesStats` WHERE (collectDate < '2021-08-13 07:22:00')
[2021-09-13 09:22:02.435] 3513:613efc19df512 DEBUG [dbquery] [281] END: 0.00923 sec
[2021-09-13 09:22:02.435] 3513:613efc19df512 DEBUG [dbquery] [282] SQL: DELETE FROM `SubscriptionOutgoingMessagesPeaks` WHERE (endDate < '2021-08-13 07:22:00')
[2021-09-13 09:22:02.435] 3513:613efc19df512 DEBUG [dbquery] [282] END: 0.00013 sec
[2021-09-13 09:22:02.436] 3513:613efc19df512 INFO [panel] == End Store Mail Outgoing Messages Statistics

I do not know what I have to look for.
 
Additionally, I have found out that Update & Sync of Service Plan (Unlimited) where all domains sit, gets stuck as well. I cannot see any errors in /var/log/plesk/panel.log. The process just never ends.
Code: 
[2021-09-13 10:50:36.841] 15546:613f10dcc7a98 DEBUG [dbquery] [56] END: 0.00004 sec
[2021-09-13 10:50:36.842] 15546:613f10dcc7a98 DEBUG [dbquery] [57] SQL: SELECT `ModuleSettings`.* FROM `ModuleSettings` WHERE (`module_id` = '36')
[2021-09-13 10:50:36.842] 15546:613f10dcc7a98 DEBUG [dbquery] [57] END: 0.00004 sec
[2021-09-13 10:50:36.843] 15546:613f10dcc7a98 DEBUG [dbquery] [58] SQL: SELECT `Modules`.* FROM `Modules` WHERE (`name` = 'heavy-metal-skin')
[2021-09-13 10:50:36.843] 15546:613f10dcc7a98 DEBUG [dbquery] [58] END: 0.00004 sec
[2021-09-13 10:50:36.843] 15546:613f10dcc7a98 DEBUG [dbquery] [59] SQL: SELECT `ModuleSettings`.* FROM `ModuleSettings` WHERE (`module_id` = '4')
[2021-09-13 10:50:36.843] 15546:613f10dcc7a98 DEBUG [dbquery] [59] END: 0.00004 sec
[2021-09-13 10:50:36.844] 15546:613f10dcc7a98 DEBUG [dbquery] [60] SQL: SELECT `Modules`.* FROM `Modules` WHERE (`name` = 'platform360')
[2021-09-13 10:50:36.844] 15546:613f10dcc7a98 DEBUG [dbquery] [60] END: 0.00004 sec
[2021-09-13 10:50:36.844] 15546:613f10dcc7a98 DEBUG [dbquery] [61] SQL: SELECT `Modules`.* FROM `Modules` WHERE (`name` = 'heavy-metal-skin')
[2021-09-13 10:50:36.844] 15546:613f10dcc7a98 DEBUG [dbquery] [61] END: 0.00004 sec
[2021-09-13 10:50:36.844] 15546:613f10dcc7a98 DEBUG [dbquery] [62] SQL: SELECT `Modules`.* FROM `Modules` WHERE (`name` = 'catalog')
[2021-09-13 10:50:36.844] 15546:613f10dcc7a98 DEBUG [dbquery] [62] END: 0.00004 sec
[2021-09-13 10:50:36.845] 15546:613f10dcc7a98 DEBUG [dbquery] [63] SQL: DESCRIBE `longtasks`
[2021-09-13 10:50:36.845] 15546:613f10dcc7a98 DEBUG [dbquery] [63] END: 0.00025 sec
[2021-09-13 10:50:36.845] 15546:613f10dcc7a98 DEBUG [dbquery] [64] SQL: SELECT `longtasks`.* FROM `longtasks` WHERE (`type` = 'sync-service-plan' AND `context` = '953c444a778a7f61ae355f10203b756c' AND `statusProcessed` = 0)
[2021-09-13 10:50:36.845] 15546:613f10dcc7a98 DEBUG [dbquery] [64] END: 0.00003 sec
[2021-09-13 10:50:36.846] 15546:613f10dcc7a98 DEBUG [dbquery] [65] SQL: DESCRIBE `longtaskparams`
[2021-09-13 10:50:36.846] 15546:613f10dcc7a98 DEBUG [dbquery] [65] END: 0.00019 sec
[2021-09-13 10:50:36.846] 15546:613f10dcc7a98 DEBUG [dbquery] [66] SQL: SELECT `longtaskparams`.* FROM `longtaskparams` WHERE (`task_id` = '1277')
[2021-09-13 10:50:36.846] 15546:613f10dcc7a98 DEBUG [dbquery] [66] END: 0.00003 sec
 
I'd suggest you contact Plesk Support Team, they will check and fix the issue directly on your server.
 
I have tried to get support. Unfortunately, Plesk Support Team does not give any support for the reseller licenses. My provider (reseller) tells I have to solve it on my own as this is a root server. They do not give any support.
Are there any other ideas of how I can at least debug the issue? At the moment I just have stuck tasks and no error. The issue occurs while:
  • creating registered domain (stuck on first step Creating subscription)
  • creating temporary domain (stuck on first step Creating subscription)
  • creating subdomain (stuck on first step Creating subscription)
  • updating and synchronizing service plan
I do not use any subscriptions. This is not a customer server, so I have never created, changed or modified any subscriptions or service plan. I am the only person who has admin access to this server.
Any hint is appreciated.
Thank you!
 
I have managed to create a new domain via command line. No issues.
It seems to be something wrong with Plesk panel itself.
 
I am still unable to create a domain via Plesk GUI. And it works on the command line without issue. I have tried different browsers, emptied the cache. Has somebody an idea what I can check else?
 
@IgorG , thank you.
I have purchased support, but I am unable to install "Support SSH Access" Extension. This task hangs the same way as domain creation. There are three tasks in longtasks table, that are not started:
  • sync-service-plan
  • aps-cache
  • ext-catalog-install
Probably, I can install the extension via CLI?
 
TinaBura said:
OS: Debian 9.13
Product: Plesk Obsidian 18.0.38 Update #1

I try to create/add a new domain to Plesk. I have clicked on +Add Domain and selected Registered domain name. I have entered the domain name and then clicked on Add Domain. Now I can see a small modal window on the bottom saying:
Creating domain xxxx.com
progress bas
detailed progress
If I click on detailed progress, I can see the first step Creating a subscription running. All other 5 steps are queued. It is for half an hour now. I have already restarted the server from Tool&Settings. Nothing changes. The creating domain notification remains. The domain is not in the list of the domain.
What should I do now? It looks like domain cannot be created. I do not know why. I cannot cancel the process. Will Plesk try to stop the creation process on its own?
Thank you!
Tina Bura
Click to expand...
check your fiewall, i had same problem and i disabled firewall temporary, works fine!
 
Just to report back: I have contacted support. The issue was a Debian upgrade. It was not quite complete. I had to upgrade all Debian packages manually to solve the issue.
 
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