Resolved Customer panel menu account does not work

[moswak]

Username:

TITLE

Customer panel menu account does not work

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.66 Update 1, Centos 7 / Almalinux 8

PROBLEM DESCRIPTION

If you click on Account in the customer panel you can choose between e.g. My Profile and Backup Up My Account on websites.
These buttons are clickable but nothing is loaded.

STEPS TO REPRODUCE

Log in as a user and click on Account in the menu on the left and then on one of the buttons above, e.g. Profile

ACTUAL RESULT

no reaction

EXPECTED RESULT

loading the profile page

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Thank you for your report, @moswak . Our team is already working on releasing a hotfix for that issue. The bug ID is PPP-67102. You can monitor the change long here.

 

[Sebahat.hadzhi]

We have released an update today which fixed the issue with the “My Profile”, “Back Up Websites”, and “Additional Services” buttons. If you have automatic updates enabled this update should be installed automatically overnight. Plesk Obsidian 18.0.66 Update 2:

Fixed the issue where clicking the “My Profile”, “Back Up Websites”, and “Additional Services” buttons failed to produce a response when logged in as a customer.