Question DKIM Setup errors

[Richard Proctor]

I have just tried to setup dkim on one of my servers.

Looking at the mail log I now see:

Nov 8 09:43:03 wimbornefolk dk_sign[24943]: DKIM error: DKIM Feed: Syntax error
Nov 8 09:43:03 wimbornefolk journal: plesk sendmail[24940]: Error during 'dd51-domainkeys' handler

What might be wrong and where?

Plesk Onyx 17.0.17
OS: ‪CentOS Linux 7.4.1708

 

[IgorG]

Please use solution from KB article DomainKeys is not working with mailman in Plesk 12.5: Error during 'dd51-domainkeys' handler and note, that mentioned there PPPM-5476 was fixed in Plesk Onyx 17.8

 

[Richard Proctor]

I installed the recommend fix, restarted but the error is still there.

Nov 8 10:27:45 wimbornefolk dk_sign[1727]: Starting the dk_sign filter...
Nov 8 10:27:45 wimbornefolk dk_sign[1727]: DKIM error: DKIM Feed: Syntax error
Nov 8 10:27:45 wimbornefolk journal: plesk sendmail[1724]: Error during 'dd51-domainkeys' handler

 

[IgorG]

Have you checked that permissions are correct with

# stat /usr/local/psa/handlers/hooks/dk_check /usr/local/psa/handlers/hooks/dk_sign /usr/lib64/plesk-9.0/postfix-local | egrep "File|Uid"

?

 

[Richard Proctor]

File: ‘/usr/local/psa/handlers/hooks/dk_check’
Access: (0750/-rwxr-x---) Uid: ( 0/ root) Gid: ( 31/ popuser)
File: ‘/usr/local/psa/handlers/hooks/dk_sign’
Access: (0750/-rwxr-x---) Uid: ( 0/ root) Gid: ( 31/ popuser)
File: ‘/usr/lib64/plesk-9.0/postfix-local’
Access: (0755/-rwxr-xr-x) Uid: ( 30/ popuser) Gid: ( 31/ popuser)

 

[IgorG]

Try to re-enable DKIM. Also

# plesk repair mail

may be useful.

 

[Richard Proctor]

Disabled then re-enabled dkim on that domain (but not server wise) it is only active domain on the server.

plesk repair mail :

Repairing the mail server configuration

Reconfigure all domains and mailboxes? [Y/n] y
Reconfiguring all domains and mailboxes ......................... [OK]

Error messages: 0; Warnings: 0; Errors resolved: 0

New test email same result...

 

[IgorG]

I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at Plesk Help Center