Resolved Domain File Manager unable to upload new file and unable to create new file

[MHC_1]

Username:

TITLE

Domain File Manager unable to upload new file and unable to create new file

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

CPU
AMD EPYC-Milan Processor (12 core(s))
Version
Plesk Obsidian v18.0.68_build1800250319.12 os_RedHat el9
Operating System
AlmaLinux 9.5 (Teal Serval)

Plesk Obsidian 18.0.68 Update #2
Web Host Edition

PROBLEM DESCRIPTION

On file manager on Plesk ; on a domain; pressing the [ + ] icon to create new file; causes the resulting error when writing any file name error of uncaught e.message error.

This results in a failure to save any new file to the file manager

Also

Same similar error applies when uploading any file to the file manager using the similar system.



I have screenshot of errors but can't upload here.

STEPS TO REPRODUCE

1) Open file manager.

2) Click on the [ + ] icon to add a file to any folder of the domain account.

3) Try to add a new file, choose any name.

This will fail as described above.

Also then:

4) Try to upload a file from local file system. Any file type.

This will fail as described above.

ACTUAL RESULT

Failure

EXPECTED RESULT

File added or uploaded to file manager

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Thank you for the report, @MHC_1 . I am unable to reproduce the behavior on a test server. There's likely an issue with the local server. Could you please confirm the following details:

1. What's the exact error you encounter upon attempting to add/upload a file?
2. Do you see any errors /var/log/plesk/panel.log?
3. Have you tried the repaid utility already:

plesk repair fs example.com

 

[MHC_1]

Thank you for the report, @MHC_1 . I am unable to reproduce the behavior on a test server. There's likely an issue with the local server. Could you please confirm the following details:

1. What's the exact error you encounter upon attempting to add/upload a file?
2. Do you see any errors /var/log/plesk/panel.log?
3. Have you tried the repaid utility already:

Hello

Checking Panel.log this only shows failed log in attempts there are no other notices in this file.

To clarify; the file to upload is coming from a Linux system and is a freshy made file of a few bytes. File type isn't important this issue occurs on various types.

Please see attached for the error on screen:

 

[MHC_1]

@Sebahat.hadzhi somewhat awkwardly, repeating the exact same issue for creating a new file in the file manager today and the system works. This may be some sort of cascade error as I had been busy on the file manager yesterday before this issue , so maybe on the back end the file manager had a problem. Anywho, today new files can be created, it seems.

Thank you for looking in to this.